Content Writer/Onboarding Specialist

DocuWare Corporation; Georgina; Hybrid; USD 55,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Content Writer/Onboarding Specialist, where your skills in technical writing and training will help shape the onboarding experience for new team members. This hybrid role involves creating and maintaining training materials, managing Knowledge Base Articles, and providing essential support to the department. With a commitment to innovation and a culture that values new ideas, you'll thrive in an environment that encourages professional development. Enjoy a comprehensive benefits package, including medical plans, generous PTO, and opportunities for training and growth, all while contributing to a dynamic and diverse team.

Benefits

Medical Plans (HDHP, EPO, PPO)

Short Term Disability (100% company paid)

Long Term Disability (100% company paid)

Group Term Life Insurance (100% company paid)

401(K) with Company Match

12 Annual Paid Holidays

Generous PTO Plan

Profit Sharing

Tuition Reimbursement

Virtual Instructor-Led Fitness Offerings

Qualifications

• 4 years degree in communications or 3+ years of relevant experience.
• Strong competency in Windows software and networking protocols.

Responsibilities

• Write and edit technical content for Knowledge Base Articles.
• Coordinate onboarding and training programs for new team members.
• Manage training documentation and provide monthly reports.

Skills

Technical Writing

Communication Skills

Analytical Skills

Windows Software Support

Networking Protocols (TCP/IP, HTTP, DNS, DHCP)

Database Knowledge (MS-SQL, MySQL, Oracle)

Education

4-Year College Degree in Communications

Tools

Knowledge Base Management Systems

Job description

Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Your Responsibilities

As the Content Writer/Onboarding Specialist, you would assist the department by writing, editing and redacting technical content for Knowledge Base Articles, Internal user's guides, and publications. You would also be the primary individual responsible for all onboarding and training programs for new team members.
This is a hybrid role and requires regular weekly travel to the Beacon, NY office.

• Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning.
• Creates and maintains course content, manuals, or other training materials.
• Manages training documentation for the Support Department, including procedures, policies, and compliance standards.
• Tests, reviews, and updates Knowledge Base Articles from the Americas, APAC, and EMEA regions.
• Responds to comments added to Knowledge Base Articles.
• Manages and responds to Community forum postings “Help with technical problems” and “Questions about Usage and Configuration”.
• Researches and analyzes low-performance KBAs and how to improve them.
• Researches and analyzes high-performance KBAs and why they are successful.
• Provides monthly reports: KBAs published, unpublished, archived, discarded, top-performing articles, site traffic of support portal.
• Any other duties as requested by management.

What you need to succeed

• 4 years college degree, preferably in communications, and or 3+ years of job experience.
• Would prefer a minimum of 2 years' experience supporting, installing and configuring Windows software.
• Must be able to demonstrate a high level of competency with software and operating systems, in a Windows environment.
• Must possess a thorough understanding of networking protocols (TCP/IP, HTTP, DNS, DHCP).
• Knowledge of databases (MS-SQL, MySQL, Oracle).
• Possess excellent analytical and organizational skills, as well as excellent oral and written communication skills in English.
• Some travel may be required.
• May provide leadership, coaching, and/or mentoring to a subordinate group.

What we can offer

• This is a salary (exempt) position with an annual salary range of $55,000 to $60,000.
• Standard 40 hours work week, Monday to Friday from 8:30am to 5:00pm EST.
• DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible.
• Your choice of medical plans (HDHP, EPO, PPO).
• Short Term Disability (100% company paid).
• Long Term Disability (100% company paid).
• Group Term Life insurance (100% company paid).
• 401(K) with company match.
• 12 annual paid holidays and generous PTO plan.
• Profit Sharing.
• Internationally growing and well-established company.
• Thorough onboarding & induction period.
• Training and development opportunities.
• Participation in a positive intercultural company culture with an openness to new ideas.
• Virtual instructor-led fitness offerings.
• Access to Udemy training academy and Tuition Reimbursement.
• Flexible Spending & Dependent Care Accounts.
• Company events and more.

Our Values

New ideas are always welcome here.
At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.

Our application process

1. Prescreening with a Recruiter to get to know each other.
2. Interview with the Recruiter and Hiring Team.
3. Completion of a use case at home.
4. Final interview with Recruiter and Hiring Team to review use case.

Your hiring partner

Aleida Colabattista
Specialist People & Culture
[e-mail]

Here you can find us

25 Creek Drive
Beacon, NY 12508

Work Authorizations
Please note that DocuWare Corporation does not sponsor employment visas for this position. Candidates must be authorized to work in the country without the need for visa sponsorship.

EEOC Statement
DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement
Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.