Content Moderation Manager

Centro (Ortnec); Montreal; On-site; CAD 65,000 - 85,000; Full time

Job summary

A global e-commerce platform seeks a skilled Content Moderation Manager in Montreal. You will lead a 24/7 moderation team, ensuring compliance with community guidelines and managing operational processes. The ideal candidate possesses 3–5 years of relevant experience, strong leadership, and excellent communication skills. This position offers a collaborative culture, extensive benefits, and opportunities for professional development.

Benefits

Annual bonus plans

Great Employee Benefits/Insurance

Gym/fitness allowance

Work From Home allowance

Education allowance

Birthday Holiday

Qualifications

• 3–5 years experience in content moderation or online safety.
• Proven leadership experience with team responsibilities.
• Strong knowledge of online content risks.

Responsibilities

• Lead day-to-day operations of a 24/7 content moderation team.
• Monitor and report team performance metrics.
• Manage handling of content complaints and violations.

Skills

Leadership

Communication skills

Decision making

Emotional resilience

Job description

Overview

We seek a skilled and self-motivated Content Moderation Manager from Canada. You will lead the moderation team, ensuring that user-generated content on our platform aligns with community guidelines, legal obligations, and safety commitments. This role focuses on the operational oversight of moderators, handling escalations, and maintaining the mental well-being and performance of the moderation team.

About us: GoCreator Group is a thriving company in the e-commerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe.

Our product: It is the original clip marketplace delivering authentic content from studios to consumers worldwide.

Our Core Values

• I TRUST YOU - We are honest, transparent and communicate with each other.
• ONE TEAM - We collaborate, learning from each other, and are driven by continuous improvement and respect.
• DRIVEN BY SUCCESS - We are like a competitive sports team. We build together, we are flexible and adaptive and driven to win.
• IDEAS DONE RIGHT - We value ideas and creativity, but we implement them right on the first try.
• CUSTOMER-FOCUSED - DELIVERING HAPPINESS - We understand that our community is at the core of our success.
• THIS PLACE ROCKS! - We want to work in a place that is leading, amazing and we each take responsibility to make it amazing for our teammates.

Responsibilities

• Lead and run day-to-day operations of a global 24/7 content moderation team.
• Oversee enforcement of platform policies across text, images, video, and audio content.
• Monitor and report on team performance against SLAs, accuracy, and quality metrics.
• Conduct regular audits to ensure consistency, accuracy, and policy alignment.
• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.
• Manage the end-to-end process for handling content complaints and violations, including removals and appeals.
• Set performance goals, conduct evaluations, and provide coaching to support career development.
• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.
• Report weekly on department status, including quality metrics, flagged content, and escalations.
• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.
• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Requirements

• 3–5 years of experience in content moderation, online safety, or related operational management.
• Proven leadership experience with team management responsibilities.
• Strong knowledge of online content risks, harmful behaviors, and platform safety practices.
• Ability to make quick, fair, and balanced decisions under pressure.
• Excellent communication and coaching skills.
• Emotional resilience and demonstrated ability to support teams handling sensitive content.
• Familiarity with moderation tooling, workflows, and escalation frameworks.

We offer

• Collaborative, transparent, and success-driven culture.
• Annual bonus plans and benefits package.
• Great Employee Benefits/Insurance plan starting on your first day.
• Gym/fitness allowance.
• Work From Home allowance.
• Education allowance to keep your skills and learning current.
• Your choice of access to Udemy, Laracast or LinkedIn Learning.
• Birthday Holiday.
• … and much more!

We might invite candidates for interviews during the application period, so the sooner you apply the better!