Content Manager - Tangerine

Tangerine Bank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Tangerine is seeking a Content Manager to lead editorial planning, development, and day-to-day execution across the content ecosystem. You will work with Brand, Product, Wealth, Legal, and external partners to deliver audience-first content aligned with business goals.

You will translate priorities into actionable plans, oversee calendars and workflows, and ensure high-quality content that reflects Tangerine's customer-first brand voice. Strong editing and SEO know-how are essential.

Qualifications

• 5–7 years of experience in content marketing, editorial, publishing, journalism, or digital marketing.
• Exceptional writing, editing, storytelling, and editorial judgment skills.
• Experience leading content initiatives from planning to publication and optimization.
• Strong ability to translate complex topics into engaging, audience-first content.
• Experience managing content calendars, workflows, and multiple priorities.
• Proven ability to influence cross-functional teams.

Responsibilities

• Lead editorial planning and content development across Tangerine's ecosystem.
• Translate business priorities into actionable content plans and editorial recommendations.
• Develop content opportunities, angles, and concepts aligned with objectives.
• Serve as editorial lead ensuring brand voice and customer-first approach.
• Edit, review, and provide feedback to ensure clarity and quality.
• Own the editorial calendar and content pipeline across priorities.
• Manage content workflows, schedules, approvals, and stakeholder reviews.
• Monitor performance insights to optimize future content.

Skills

Content marketing

Editorial leadership

Storytelling

Editorial judgment

Content strategy

Digital marketing

SEO

Stakeholder management

Agency collaboration

Education

Post-secondary education in Marketing/Communications/English

Tools

Content Management Systems

Project management tools

AI-enabled content workflows

Job description

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Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together!

What you will be doing:

The Content Manager plays a key role in bringing Tangerine's content strategy to life. Reporting to the Senior Manager, Content Strategy, this role leads editorial planning, content development, and day-to-day execution across Tangerine's content ecosystem.

Working closely with partners across Brand, Product, Wealth, TTM, Legal, Compliance, and external agencies, you will transform business priorities into high-quality, audience-first content that supports brand and business objectives.

Combining strong editorial judgment with operational excellence, you will ensure content is delivered efficiently, meets the highest quality standards, and continuously evolves through performance insights and optimization.

Is this role right for you? In this role, you will be:

• Lead the development and execution of editorial content across Tangerine's content ecosystem, including content hubs, thought leadership, digital PR, newsletters, and campaign support content.
• Translate business priorities, audience insights, and content strategy into actionable content plans and editorial recommendations.
• Develop compelling content opportunities, story angles, and editorial concepts that align with business objectives and audience needs.
• Serve as an editorial lead by ensuring all content reflects Tangerine's brand voice, editorial standards, and customer-first approach.
• Edit, review, and provide feedback on content to ensure clarity, accuracy, quality, and consistency.
• Content Planning & Operations
  • Own and manage the editorial calendar and content pipeline across key business priorities.
  • Lead content from brief through publication, ensuring content is delivered on time, on strategy, and to quality standards.
  • Manage content workflows, production schedules, approvals, and stakeholder reviews throughout the content lifecycle.
  • Anticipate risks, remove obstacles, and proactively manage competing priorities to maintain delivery timelines.
• Performance Optimization & Continuous Improvement
  • Monitor content performance and identify insights, trends, and opportunities to improve future content.
  • Partner with analytics, SEO, and paid media teams to ensure content is optimized for discoverability, engagement, and business impact.
  • Apply audience insights, search trends, and performance data to shape content recommendations and editorial planning.
  • Stay informed on content, publishing, AI, SEO and industry trends and apply relevant insights to enhance Tangerine's content programs.
• Other
  • Championing a client- obsessed culture
  • Leveraging a growth mindset, embracing learning and continuous improvement
  • Contributing to a dynamic workplace fostering trust, integrity and inclusion
  • Removing obstacles to drive momentum across teams

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 5–7 years of relevant experience in content marketing, editorial, publishing, journalism, content strategy, or digital marketing.
• Exceptional writing, editing, storytelling, and editorial judgment skills.
• Experience leading content initiatives from planning and briefing through production, approval, publication, and optimization.
• Strong ability to translate complex business topics into engaging, audience-first content.
• Experience managing content calendars, workflows, stakeholders, and multiple concurrent priorities.
• Proven ability to build relationships and influence outcomes across cross-functional teams.
• Experience working with external agencies, freelancers, content platforms, or production partners.
• Strong understanding of SEO, content performance measurement, and digital content best practices.
• Excellent organizational skills and attention to detail.
• Comfort working in ambiguity, adapting to changing priorities and balancing strategic thinking with hands-on execution.
• Familiarity with content management systems, project management tools, and AI-enabled content workflows.
• Formal post-secondary education in Marketing, Communications, Journalism, English, or a related discipline.
• AI fluency and curiosity about emerging content technologies.
• Comfort and confidence in adapting new tools and ways of working.
• Ability to drive results in periods of change.
• Track record of fostering an inclusive culture.

What's in it for you?

• You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
• We are creating something game changing and you get to make your mark on it.
• You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
• From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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