Content Manager

Compunnel Inc.; Montreal; On-site; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm is on the lookout for a detail-oriented Content Management Specialist to enhance their global knowledge base. In this pivotal role, you will collaborate with cross-functional teams to gather and govern content, ensuring clarity and usability across platforms. Your analytical skills will help drive improvements in content performance, making a significant impact on the Knowledge Management strategy. If you thrive in fast-paced environments and have a passion for content management, this opportunity offers the chance to contribute to cutting-edge AI initiatives.

Qualifications

• Excellent written and verbal communication skills are essential.
• Strong organization skills with attention to detail required.

Responsibilities

• Collaborate globally to capture and govern knowledge effectively.
• Utilize CMS to review and publish content efficiently.

Skills

Written Communication

Verbal Communication

Critical Thinking

Analytical Skills

Organization Skills

Education

Bachelor’s degree in Marketing

Bachelor’s degree in Communications

Bachelor’s degree in Business Management

Tools

Adobe Experience Manager

Job description

Position Description:

Client is seeking a skilled and detail-oriented Content Management Specialist to join our dynamic team. The successful candidate will play a crucial role in gathering, developing, and governing content in a global knowledge base used by a Virtual Agent (AI Chatbot using LLMs).

Responsibilities:

• Collaborate with cross-functional teams globally to help capture, catalogue, and govern knowledge.
• Utilize content management systems (CMS) to review, publish and keep content up to date efficiently.
• Write and edit complex information into clear, usable content when needed (i.e., policies, processes, reference guides).
• Drive application of content standards across various platforms, ensuring accuracy and alignment with guidelines for each copy.
• Analyze content performance metrics and provide insights to improve Knowledge Management strategy.

Qualifications:

• Excellent written and verbal communication skills.
• Critical thinking and autonomy: self-starter, proactive, ability to identify cause and effect, suggest logical next steps based on objectives.
• Strong organization skills and attention to detail: ability to keep track of content changes across multiple teams, stakeholders, regions, and identify minor gaps or mistakes.
• Analytical skills with the ability to interpret data and provide actionable insights.
• Ability to work collaboratively in a fast-paced environment.

Preferred Skills:

• Experience using content management systems (CMS), such as Adobe Experience Manager
• Experience in content management or a similar role.
• Project management skills and experience with agile methodologies.
• Bachelor’s degree in Marketing, Communications, Business Management, or a related field.
• Basic understanding (or curiosity to learn about) AI and LLMs