Content Management Specialist

Axelon Services Corporation; Montreal; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading company in Montreal is seeking a Content Management Specialist to enhance their global knowledge base used by a Virtual Agent. The role involves collaboration across teams, content governance, and analyzing performance metrics. Ideal candidates will have strong communication and analytical skills, with a focus on business analysis.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Collaborate with teams globally to capture and govern knowledge.
• Utilize CMS to review and publish content efficiently.
• Analyze content performance metrics and suggest improvements.

Skills

Communication

Critical Thinking

Organizational Skills

Analytical Skills

Education

Bachelor’s degree in Marketing, Communications, Business Management, or related field

Tools

Adobe Experience Manager

Job description

Job Title : Content Management Specialist

Months Contract

Location : Montreal, QC (day onboarding onsite / in-office presence required)

• Not looking for content creator / management roles
• Looking for candidates with a Business Analysis background
• Need to work on multiple projects
• Must work with stakeholders
• Good communication skills required
• Nice to have: Experience with Adobe Experience Manager
• Open to recent graduates or internship candidates
• Years of experience: specify
• Content Management experience is a plus but not mandatory

Experience : - years

Position Overview :

We are seeking a skilled and detail-oriented Content Management Specialist to join our dynamic team. The successful candidate will play a crucial role in gathering, developing, and governing content in a global knowledge base used by a Virtual Agent (AI Chatbot using LLMs).

Key Responsibilities :

• Collaborate with cross-functional teams globally to capture, catalogue, and govern knowledge.
• Utilize content management systems (CMS) to review, publish, and keep content up to date efficiently.
• Write and edit complex information into clear, usable content (policies, processes, reference guides).
• Apply content standards across various platforms, ensuring accuracy and alignment with guidelines.
• Analyze content performance metrics and suggest improvements for Knowledge Management strategy.

Qualifications :

• Excellent written and verbal communication skills.
• Critical thinking and autonomy: self-starter, proactive, able to identify cause and effect, suggest logical next steps.
• Strong organizational skills and attention to detail: track content changes across teams, stakeholders, regions, and identify gaps or errors.
• Analytical skills to interpret data and provide actionable insights.
• Ability to work collaboratively in a fast-paced environment.

Preferred Skills :

• Experience with content management systems like Adobe Experience Manager.
• Experience in content management or similar roles.
• Project management skills and familiarity with agile methodologies.
• Bachelor’s degree in Marketing, Communications, Business Management, or related field.
• Basic understanding of AI and LLMs, or curiosity to learn about them.