Content Designer II, NuOrder

Lightspeed; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Toronto is seeking a Content Designer II to enhance product documentation and user experience. This role involves collaborating with Product Designers and Managers, creating content for knowledge bases, and working in an Agile environment. The ideal candidate has at least 3 years of experience in Content Design, preferably in ECommerce or B2B SaaS platforms, and is skilled in content management systems. Enjoy a fast-paced work environment with opportunities for professional growth and great benefits.

Benefits

Flexible paid time off

Health insurance

Equity scheme

Mental health resources

Qualifications

• 3+ years of experience in Content Design.
• Experience with ECommerce and/or B2B SaaS platforms.
• Strong written and verbal communication skills.
• Creativity and a culture of innovation focused on adding value.

Responsibilities

• Work directly with Designers and Product Managers to create clear and consistent product content.
• Develop, edit, and review strategic content for our customer Knowledge Base.
• Conduct content audits to identify gaps in existing content.
• Identify user needs using data and feedback from various teams.

Skills

Content Design

Content Management Systems

ECommerce knowledge

Agile methodologies

UX copy creation

Education

Degree in English, Design, Technical Communications, or a related field

Tools

Zendesk

Confluence

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Content Designer II to join our Content Design team. As a Content Designer II at Lightspeed, you’ll collaborate with Product Designers, Product Managers, and other Content Designers to improve our documentation and enhance the overall product experience for our users. Ideally, you should have a background in content management systems (knowledge base) and UX copy creation within a product environment. With a focus on eCommerce / B2B, familiarity with products related to wholesaling platforms, retail, POS systems, online payments, and order management is preferred.

This is a unique opportunity to work in a market-leading company that continues to invest in expanding its advantage. You'll work in an exciting, fast-paced environment with experienced industry leaders.

What you’ll be doing:

1. Work directly with Designers and Product Managers to create clear and consistent product content for new and existing features.
2. Develop, edit, and review strategic content for our customer Knowledge Base, including help articles, FAQs, release notes, and reference materials.
3. Align content with current Go-To-Market strategies and processes for monthly release documentation and features.
4. Create in-product workflows to assist onboarding and feature adoption.
5. Conduct content audits to identify gaps in existing Knowledge Base content and product copy.
6. Work within an Agile environment across multiple teams.
7. Identify user needs using data and feedback from various teams (Customer Success, Support, Retail) and prioritize content accordingly.
8. Standardize terminology across different content types.
9. Test features to provide usability feedback and improve user experience.
10. Partner with Design, Engineering, and Product Management to familiarize with new features and how they enhance customer experience.

What you need to bring:

• 3+ years of experience in Content Design.
• Experience with ECommerce and/or B2B SaaS platforms.
• Degree or qualifications in English, Design, Technical Communications, or a related field.
• Experience designing and delivering customer-facing UX content.
• Experience creating and maintaining editorial standards in a style guide.
• Experience using Content Management Systems (CMS) like Zendesk, Confluence, etc.
• Strong written and verbal communication skills.
• A proactive, open-minded attitude towards problem-solving and results delivery.
• Ability to multitask, organize work, and operate in a fast-paced environment.
• Experience balancing multiple priorities using Agile methodologies.
• Collaborative mindset, working effectively across teams.
• Creativity and a culture of innovation focused on adding value.
• Ability to spot warning signs and respond decisively.
• Capability to analyze complex problems and make effective decisions.
• Operational awareness to balance new features with system support.
• Maintain high performance in challenging circumstances, encouraging others.

What's in it for you:

• Join a fast-growing, high-performance company.
• Work with talented professionals and grow your skills.
• Develop using a modern, proven technology stack.
• Enjoy great benefits, including equity, flexible/hybrid remote work, and a diverse, inclusive environment.
• Contribute to high-traffic, globally-used products.
• Opportunities for learning and skill expansion.
• Become a valued member of the Lightspeed family.

And enjoy benefits that support your well-being:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off
• Health insurance
• Health and wellness benefit of $500/year
• Paid parental leave and support
• Mental health resources including online platforms, counseling, and coaching
• Volunteer days

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