Content Creator - Co-Op Student – Care & Repair Operations

Arc'teryx Equipment; Canada; Hybrid; CAD 44,000 - 56,000; Full time

Job summary

A leading outdoor apparel company based in North Vancouver is seeking a Content Creator Co-Op Student. The role involves developing training content to support global operations while ensuring alignment with business objectives. Ideal candidates are in their 3rd or 4th year of a bachelor's program, possess strong communication skills, and are adaptable. This position offers a flexible hybrid work arrangement with a pay range of CAD 44,700 - 55,100 annually, depending on experience.

Qualifications

• Studying in an accredited university in your 3rd or 4th year of study.
• Experience developing end-to-end courses and SOPs.
• Strong communication skills and ability to distill complex information.

Responsibilities

• Create and maintain effective training content for global operations.
• Support delivery of internal training when required.
• Develop and format content in a standardized style.

Skills

Effective communication

Collaboration

Flexibility and adaptability

Content creation

Instructional design

Microsoft Excel

Microsoft PowerPoint

InDesign/Canva

Education

Bachelor's degree (3rd or 4th year)

Tools

Microsoft Office

Miro

Asana

Salesforce

Job description

Overview

Department: Supply Chain – ReBIRD Care & Repair Operations

Reports to: Manager, Care & Repair Operations

Location: North Vancouver, BC - This role is primarily based out of our North Vancouver office, and is open to hybrid remote work

Work Arrangement: Flexible, between in-office and home

Pay Range: $44,700 - $55,100, will be dependent on year of study and related experience.

Duration: Eight (8) months, January 5th 2026 – August 14th 2026

Hours Per Week: 40 hours per week, M-F

Opportunity

Your Co-Op Opportunity at ARC’TERYX: As the Content Creator, you will be responsible for creating and maintaining effective and scalable training content to support our global Care and Repair operations.

As our global repair network continues to expand, we are committed to evolving our processes to deliver smooth operations and a high-quality guest experience. This role will be instrumental in developing training guides, and other resources that support both onboarding and ongoing learning.

While the primary focus is content creation and documentation management, the Content Creator may also support the delivery of internal training, when required.

This hybrid role blends creativity with instructional design expertise, ensuring that all content aligns with business objectives and supports the development of our remote, global teams.

In this role you will learn and/or use the following technology: Microsoft office, Miro, Asana, InDesign, Salesforce.

Meet Your Future Team

The Care & Repair team is a key pillar of the ReBIRD program, where circularity lies at the core of our sustainability vision. As the operational backbone of the program, we develop scalable processes and implement them across our global network—actively contributing to our broader mission of creating durable, long-lasting products and services that serve not only our guests but also the planet. Our team is focused on building and rolling out the processes and operations that deliver an exceptional guest experience across all commercial touchpoints—including Guest Services, After-Sales, Brand Activations, Retail, and eCommerce.

Core Activities

• Design and develop a variety of training materials to support smooth onboarding and ongoing learning across our repair network.
• Develop and format content in a consistent, standardized style to ensure clarity, accessibility and alignment with brand standards.
• Collaborate with the Care & Repair operations team, Arc’One, and third-party repair centers to ensure all materials are accurate, current, and aligned with business needs.
• Partner with cross-functional teams and SMEs to develop effective resources that reflect brand expectations and operational standards.
• Regularly updating and managing version control of training content to reflect changes in policies, and process, ensuring consistency across all training programs.

What you will learn by the end of your Co-Op placement

• Partnering with SMEs and cross-functional partners to create clear, step-by-step instructional materials for new software tools and process changes, making complex information accessible to all learners.
• Collaborating with members of the Care & Repair team and broader stakeholders to identify training needs and propose innovative, scalable learning solutions.
• Developing and managing a well-structured, easy to navigate document library.

Are you our next Content Creator Co-Op Student?

• You are studying in an accredited university in your 3rd or 4th year of study working towards a bachelor’s degree with some guest services experience.
• You have experience on the job or in an academic setting developing end-to-end courses and SOPs
• You are passionate about quality learning and the impact it creates for guest services and repair employee experiences
• You have strong communication skills and are confident distilling complex information in an easily understood, actionable way
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You have strong computer skills (especially Microsoft Excel, PowerPoint, InDesign/Canva)
• Youthful energy and passion for outdoor pursuits are welcomed

$44,700 - $55,100 a year. Individual pay is determined by factors such as program of study, year of study, job-related skills, and relevant experience.

Applications for this position will be accepted until September 22nd at 9:00am PT.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.