Content & Community Manager

Trellis; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits Package

Stock Options

3 Weeks Paid Vacation

Job summary

Trellis is seeking a Content & Community Manager to amplify our presence across social channels, digital communities, industry conversations, and events. You will manage day-to-day social activity, create and coordinate content, and partner with Product Marketing to develop recurring themes and programs tied to our products and customers.

This hands-on role requires writing, publishing, coordinating, engaging, and executing.

Qualifications

• 3+ years of experience in content marketing, social media, community, events, or field marketing.
• Hands-on experience managing brand social channels and creating content.
• Strong writing, editing, and communication skills.
• Strong project-management and organizational abilities.
• Experience supporting virtual and in-person events.
• Experience measuring content, social, and event performance.
• Willingness to travel for key events.

Responsibilities

• Manage Trellis' social presence across LinkedIn, Facebook, Reddit, and other relevant channels.
• Create, schedule, publish, and manage social content in partnership with Product Marketing, Growth Marketing, and leadership.
• Develop recurring editorial themes and content programs tied to products, customer pain points, industry trends, research, and events.
• Turn product launches, customer stories, research, announcements, and events into posts, clips, recaps, blogs, and sales-supporting content.
• Support community-led and Reddit-based launches, conversations, and engagement programs.
• Build and manage an integrated social, content, and events calendar.
• Support webinars, roundtables, conferences, dinners, trade shows, and hosted events, including speakers, guests, vendors, logistics, and communications.
• Coordinate video production, content capture, creative requirements, and content repurposing.
• Build relationships with customers, partners, creators, speakers, and relevant industry voices.
• Support PR, media activity, partnerships, and major company initiatives in collaboration with leadership and external partners.
• Measure social engagement, audience growth, content performance, event participation, and contribution to pipeline.

Skills

Content marketing

Social media management

Writing

Editing

Project management

Event coordination

Travel readiness

Stakeholder collaboration

Job description

About Us

Trellis is a fast-paced, growth-driven company transforming how brands succeed in e-commerce through innovative technology and commitment to excellence. We build the tools and infrastructure that power smarter advertising decisions - connecting product, data, and media in ways that drive real business outcomes for our customers. As a fast-moving team, we value people who are hands-on, curious, and comfortable owning problems end-to-end.

About the Role

Trellis is looking for a Content & Community Manager to help build how Trellis shows up across social channels, digital communities, industry conversations, and events.

You will manage our day-to-day social presence, create and coordinate content, develop recurring themes and programs with Product Marketing, and support virtual and in-person events.

This is a hands-on role for someone who can write, publish, coordinate, engage, and execute. You will help turn product stories, industry insights, customer voices, and live moments into consistent market engagement.

What you'll do

• Manage Trellis' social presence across LinkedIn, Facebook, Reddit, and other relevant channels.
• Create, schedule, publish, and manage social content in partnership with Product Marketing, Growth Marketing, and leadership.
• Develop recurring editorial themes and content programs tied to products, customer pain points, industry trends, research, and events.
• Turn product launches, customer stories, research, announcements, and events into posts, clips, recaps, blogs, and sales-supporting content.
• Support community-led and Reddit-based launches, conversations, and engagement programs.
• Build and manage an integrated social, content, and events calendar.
• Support webinars, roundtables, conferences, dinners, trade shows, and hosted events, including speakers, guests, vendors, logistics, and communications.
• Coordinate video production, content capture, creative requirements, and content repurposing.
• Build relationships with customers, partners, creators, speakers, and relevant industry voices.
• Support PR, media activity, partnerships, and major company initiatives in collaboration with leadership and external partners.
• Measure social engagement, audience growth, content performance, event participation, and contribution to pipeline.

What we're looking for

• 3+ years of experience in content marketing, social media, community, events, or field marketing.
• Hands-on experience managing brand social channels and creating content.
• Strong writing, editing, and communication skills.
• Strong project-management and organizational abilities.
• Experience supporting virtual and in-person events.
• Good judgment around brand voice, social engagement, and public conversations.
• Ability to manage multiple timelines, stakeholders, and content streams.
• Strong relationship-building and interpersonal skills.
• Experience measuring content, social, and event performance.
• Experience in B2B SaaS, ecommerce, advertising, marketplaces, or technology is an asset.
• Willingness to travel for key events.

Benefits

• Competitive Salary
• Comprehensive Benefits Package
• Stock Options
• 3 Weeks Paid Vacation