Content Claims Specialist

Engineering Search Firm Inc; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Content Claims Specialist to join their team. This role offers the flexibility of working from home, hybrid, or in-office arrangements. You'll play a crucial role in managing content claims, acting as a liaison between insurance adjusters and policyholders while ensuring fair assessments and valuations of claims. Your expertise in communication and adaptability will be key in navigating the complexities of the insurance landscape. If you're passionate about providing exceptional service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3-6 years of experience in the insurance industry, particularly claims.
• Experience in property claims handling is an asset.

Responsibilities

• Record all time spent on each claim file daily.
• Communicate effectively with all stakeholders in the claims process.
• Maintain a high-speed internet connection for work.

Skills

Strong communication skills

Adaptability to change and new technology

Ability to communicate effectively verbally and in writing

Willingness to learn and continuously improve

Education

Secondary School diploma

AMF courses (Quebec)

CIP courses (Ontario)

Tools

exclaim claims processing system

Job description

CONTENT CLAIMS SPECIALIST

We are hiring an in-house content claims specialist to join our team remotely in Canada. The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements.

Candidates in Quebec must have some AMF courses completed. In Ontario at least 4 CIP courses completed.

3-6 years of experience
Claims - Insurance Industry

QUALIFICATIONS

• Strong communication skills.
• Willingness to learn and continuously improve.
• Be able to provide an adequate workspace, free of noise.
• Demonstrated ability to adapt to change and new technology.
• Employee must provide their high-speed internet service.
• Ability to communicate effectively verbally and in writing.
• A Secondary School diploma background/experience in the property claims industry would be considered an asset.
• Company equipment will be provided. It is the employee’s responsibility to care for and maintain the equipment, as per policy.

JOB DESCRIPTION

• The role of Contents Claims Specialist is a multi-faceted role, which focuses primarily on the following four key areas of adjuster’s content claims handling operations:
• Acting/operating as a third party, intermediary between the Insurance Company’s property adjusters and their policyholders concerning conducting fair market assessments and valuations of policyholders’/claimants’ total loss personal contents, which are most commonly caused by theft, water, fire, and other perils.
• Operating from their home-based offices, adjusters’ Content Claim Specialists are responsible for recording all daily claims handling activity, concerning hours worked/time spent per task, as well as fulfilling all of their required administrative job duties.
• Focusing on the accurate and timely processing of the industry’s major loss and damage content claims, via the use of adjusters’ claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system – exclaim. Operating from their appropriately set up and equipped home-based offices, Adjuster’s Contents Claims Specialists are consistently (daily/weekly basis) assigned new claim files.

RESPONSIBILITIES

• Report/record all time spent on each claim file on a consistent and daily basis.
• Consistently promote the adjuster's brand, image, and reputation professionally and positively.
• Perform according to the Company's performance/productivity standards on each task and every claim.
• Must have and maintain a high-speed internet connection to work with the adjuster's website and the equipment provided.
• Consistent and quality turnaround of all claims by the Company’s productivity and performance standards.
• Conduct ongoing new research and price contents from completed claims inventories, the schedule of loss forms, and from contractors’ lists.
• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In-house Operations.
• Submit completed claims reports to Insurance adjusters, close files to meet adjusters' performance cycle times and productivity standards.
• Effective and professional communications with all key stakeholders in the claims process, including adjuster claims reps, adjusters, policyholders, and industry contractors.
• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory by operational requirements.
• Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Conduct data entry, research, and pricing of higher-valued, personal contents based on like, kin, and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, databases, and other means.