Content Analyst

Phreesia; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dynamic healthcare technology company is seeking a Content Analyst to drive patient engagement through innovative content solutions. This role involves collaborating with cross-functional teams to transform complex health information into user-friendly experiences across the platform. The ideal candidate holds a Bachelor's degree and has experience in content analysis or healthcare informatics, along with strong writing and project management skills.

Benefits

Remote work and expense reimbursements

Flexible PTO

Comprehensive healthcare benefits

Continuing education reimbursement

Team-building events

Qualifications

• 1-3 years of experience in content analysis or healthcare informatics.
• Ability to collaborate cross-functionally and manage projects.
• Experience with SaaS solutions and understanding of clinical workflows.

Responsibilities

• Design and deploy patient engagement content using the interview engine.
• Collaborate with teams to enhance the patient experience.
• Conduct quality assurance testing for accuracy and clarity.

Skills

Strong writing skills

Editing

Communication

Organizational abilities

Accountability

Technical fluency

Data synthesis

Education

Bachelor's degree

Tools

HTML

Microsoft Office

JIRA

Job description

Phreesia is looking for a detail-oriented and creative Content Analyst to help shape the future of patient engagement. In this role, you’ll transform complex health information into meaningful, interactive experiences across our product platform, including patient-reported outcomes, communications, and provider-facing documentation.

You’ll play a pivotal role on our Clinical Documentation team, working cross-functionally with internal teams and clients to deliver smart, scalable content that enhances clinical workflows and patient journeys.

What You’ll Do :

1. Design and deploy patient engagement content using Phreesia’s proprietary interview engine
2. Collaborate with informatics analysts, stakeholders, and clinical documentation team members to create, deploy, and optimize the patient experience
3. Ensure all solutions align with platform best practices and support integrations and analytics
4. Develop scalable documentation and implementation processes for launching new functionality
5. Act as a liaison between Clinical Documentation and teams like Product, Client Solutions, and Network Solutions
6. Help create internal documentation and training materials leveraging subject matter expertise
7. Conduct quality assurance testing and vet solutions for accuracy, clarity, and credibility

What You’ll Bring :

• Bachelor’s degree and 1-3 years of experience in content analysis, SaaS configuration, implementation management, or healthcare informatics
• Strong writing, editing, and communication skills
• Technical fluency and experience working with interview platforms
• Basic understanding of clinical workflows and patient engagement challenges
• Self-starter with excellent organizational and project management abilities
• Experience synthesizing data from websites, articles, and resources for accuracy and relevance
• Ability to collaborate cross-functionally and manage multiple projects in a fast-paced environment
• Strong sense of accountability and ownership

Nice to Have:

• A clinical background or familiarity with clinical quality measures, standard terminologies, and/or FHIR
• Experience with HTML, Microsoft Office, Miro, or JIRA
• Knowledge of EHR systems (no certification required)
• Experience reviewing or summarizing academic articles
• A passion for innovation and process improvement

Who We Are:

At Phreesia, we’re committed to creating a better, more engaging healthcare experience. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

We value our employees and provide a diverse and dynamic work environment. Recognized as a Best Place to Work in Healthcare multiple times, we focus on inclusivity, professional development, and growth opportunities.

Top-rated Employee Benefits:

• Remote First: 100% Remote work + home office expense reimbursements, monthly reimbursements for cell phone, internet, and wellness
• Competitive compensation
• Flexible PTO and company holidays
• Comprehensive healthcare benefits for you and your family (and pets!)
• Generous parental leave top-up
• Continuing education and professional certification reimbursement
• Team-building events and activities
• Community volunteer events and programs
• Recognition and perks via Phireworks platform
• Diversity and inclusion initiatives and Employee Resource Groups

We are an equal opportunity employer committed to diversity and inclusion.

About Us

Phreesia is transforming the patient experience and empowering healthcare organizations. We welcome talented, diverse individuals who want to make a difference in healthcare, regardless of their background or expertise.