Contact Sales Representative

Endress+Hauser Group; Burlington; Hybrid; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Hybrid remote work opportunities

On-site amenities

Equal Opportunity Employer

Job summary

Endress+Hauser Canada is seeking a Contact Sales Representative to deliver high-level customer support using consultative selling within a defined account package. You will act as the internal customer contact, communicating by phone and email and occasionally meeting in person to sustain strong relationships and fulfill customer needs.

You will apply strategic selling to identify requirements, drive growth opportunities, and ensure customer satisfaction while collaborating with Regional teams

Qualifications

• Post-secondary technical education in engineering, instrumentation, process control, automation, or electronics.
• 2-3 years of Inside Sales experience in the Instrumentation field or a similar role is desired.
• Excellent communication skills to work well with diverse individuals, groups and with internal & external customers.
• Bilingual (French / English) is an asset.

Responsibilities

• Internal contact for customers in the defined account package (typically tier C&D).
• Apply consultative selling techniques to identify customer needs and match Endress+Hauser solutions.
• Interact with customers by phone and email; attend occasional in-person meetings (1-2 days per month).
• Support reactivation of inactive accounts, grow new customers, and cross-sell with the Sales Development Rep team.
• Develop the account portfolio to drive toward targets and manage RFQs, opportunities, quotes, and orders.

Skills

Inside Sales

Customer service

Communication

Team collaboration

Education

Post-secondary technical education in engineering, instrumentation, process control, automation, or electronics

Job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Contact Sales Representative who can provide a high level of customer support. Using consultative selling techniques with customers (as defined within the contact sales account package) to identify their complete needs and applies the entire product basket as applicable. Ensures systematic and conscientious customer service to the defined portfolio and is directly responsible for sales development in the assigned portfolio.

What is the role about?

Are you able to ensure effective communication with customers? This role involves being the internal contact for customers on the defined account package, interacting with them by phone and email, with occasional personal meetings to maintain solid relationships and meet their needs effectively.

Can you think strategically to identify and meet customer needs? You will apply the consultative selling approach to understand customer needs and requirements.

Are you passionate about customer satisfaction and business growth? This position is for you! You will help identify substantial growth opportunities and ensure customer satisfaction.

Which tasks will you perform?

• Internal contact for customers in the defined account package (typically tier C&D)
• Applying consultative selling approach/techniques to establish needs of the customer to apply the appropriate Endress+Hauser solution of products and services
• Customer interactions primarily by phone and email
• Time to time, in person customer meetings, as needed (1-2 days per month)
• Supporting activities specific to reactivation of inactive accounts, growing new customers, and cross selling of current customers in conjunction with Sales Development Rep team
• Account portfolio development to drive to target
• Handling of RFQs, Opportunities, Quotes, Orders and active follow up of same
• Transition with Regional Sales Manager and Project Sales Manager for larger projects uncovered through scoutingUnderstanding the customer needs and requirements including technical and commercial clarifications
• Define and complete negotiations as required and within own responsibility
• Maintenance of the customer master data
• Manages complaint management with own portfolio
• Preparation and submission to the customer any other materials requested
• Promotes Endress.com and supports Customers with any online inquiries.
• Any other duties as assigned

What do we expect from you?

• Post-secondary technical education in engineering, instrumentation, process control, automation, or electronics
• 2-3 years of Inside Sales experience in the Instrumentation field or a similar role is desired
• Excellent communication skills to work well with diverse individuals, groups and with internal & external customers
• Ability to work well under pressure and within tight deadlines
• Comfortable to make own decisions at transactional level with customers
• Bilingual (French / English) is an asset.

What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision.
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
• We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
• We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees’ overall wellness.
• We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

Salary Range: $90,000 - $100,000 CAD annually

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail cannot be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.

Endress+Hauser Canada does not use AI to screen, assess or select candidates however please note that our recruitment partner Hays Canada may use AI to screen, assess or select candidates for the position.

This posting is for an existing vacancy.