Contact Centre Service Agent (NS - Remote)

The Travel Corporation; Amherst, Dartmouth; Remote; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance incentives

Learning budget & training programs

Volunteer days & sustainability focus

Job summary

The Travel Corporation is hiring a Contact Center Service Agent to deliver high-quality service from a fully remote setup in Canada. You will upsell relevant products, manage guest relationships, and resolve inquiries through our CRM tools, while collaborating with a supportive team to meet performance goals.

Expect rotating shifts across mornings, evenings, weekends and holidays with overtime as needed. Training begins October 7, 2026, and the role offers competitive pay and incentives.

Qualifications

• Upselling skills to enhance guest experience.
• Strong problem-solving abilities for guest inquiries.
• Team-player mindset with collaborative approach.
• Ability to work fully remote in contact center.
• Willingness to work rotating shifts including mornings/evenings/weekends/holidays.
• Overtime as needed during peak periods.
• Ability to obtain TICO Certification within 60 days; TTC covers cost.
• Training start date October 7, 2026.

Responsibilities

• Deliver top-tier service and guest satisfaction.
• Recommend additional services and products to guests.
• Resolve inquiries and issues efficiently while maintaining quality.
• Accurately track guest interactions and sales opportunities in CRM.
• Build relationships with repeat guests and partners.
• Collaborate with team to meet goals and improve service quality.

Skills

Upselling

Problem solving

Team player

Remote work

Rotating shift

Overtime

TICO certification

Training start Oct 7, 2026

Job description

Amherst, NS, Canada

Dartmouth, NS, Canada

Job Description

Posted Friday 7 August 2026 at 10:00

ABOUT US

At TTC, we areEnriching lives by connecting people and places.For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

Everything we do is guided by our five shared commitments:

• Value Every Voice- We put people first.
• Act with Integrity- We do what’s right.
• Explore Beyond Boundaries- We’re driven by curiosity.
• Own the Outcome- We take responsibility for our decisions.
• Succeed Together- We’ve got each other’s backs.

THE OPPORTUNITY

As aContact Center Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate.

WHAT YOU'LL DO

• Deliver Top-Tier Service:Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
• Upselling:Recommend additional services and products tailored to guests’ needs to enhance their experience.
• Problem Solving:Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
• CRM Management:Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
• Build Relationships:Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
• Collaborate:Work closely with the team to achieve goals and continuously improve the quality of service.

Requirements

WHAT YOU'LL BRING

• Consultative Selling - Skill in upselling while enhancing the overall guest experience.
• Problem Solver - Ability to quickly and effectively resolve guest issues.
• Team Player - Strong collaboration skills and commitment to achieving shared goals.
• Ability to work fully remote in our contact center.
• Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs.
• Ability to work overtime as needed during peak periods.
• Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.
• If hired, ability to start training on October 7, 2026.

WHAT WE OFFER YOU

• Competitive Compensation - $19.35/hour plus performance-based incentives.
• Incentives & Rewards- Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. Spot Awards Recognition for exceptional service moments and outstanding teamwork.
• Growth Opportunities- Access to a learning budget, professional training programs, and career advancement pathways.
• Purpose-Driven Perks- Paid volunteer days and participation in sustainability-focused initiatives.

The Travel Corporation is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.

We may use technology, including artificial intelligence (AI), to support aspects of our recruitment process. All decisions are reviewed by our hiring team to ensure fairness and consistency.