Senior Specialized HR Manager- Workforce Transformation & Colleague Readiness

TD; Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD is seeking a Senior Manager, Workforce Transformation & Colleague Readiness to drive readiness for AI-enabled transformation across the contact centre. Reporting to the AVP, HR Business Partner, this role will partner with business leaders, HRBP, and HR COE teams to ensure colleagues are prepared for the future of work.

The successful candidate will lead initiatives focused on workforce readiness, talent planning, learning & development, organizational effectiveness, and change adoption,

Qualifications

• Undergraduate degree in Human Resources, Business Administration, or related field.
• Progressive experience in HR, organizational effectiveness, workforce planning, or change management.
• Experience leading complex, cross-functional initiatives with senior leaders.
• Ability to influence and partner with senior leaders.
• Experience supporting enterprise-wide transformation and capability development.

Responsibilities

• Develop and execute integrated people strategies aligned with transformation priorities.
• Create and drive a multi-year workforce transformation roadmap.
• Translate strategy into sequenced plans, milestones, and deliverables.
• Coordinate workforce transition planning across segments.
• Partner across teams to drive integrated execution and maintain business continuity.
• Provide thought leadership on workforce sustainability and organizational effectiveness.
• Lead redesign of roles for AI-augmented accountability and skills.
• Facilitate future-state operating model and organization design across functions.
• Identify capability gaps and translate into talent, learning, and readiness priorities.
• Develop change and communications strategies to support workforce transition.

Skills

Workforce transformation

Talent strategy

Learning & development

Change management

Stakeholder management

Communication skills

Leadership

Strategic thinking

Education

Bachelor's degree in HR/Business/Organizational Development

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Human Resources

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

At TD, we're committed to helping our colleagues, customers and communities thrive in a rapidly evolving environment. As part of our Contact Centre AI transformation journey, we are investing in innovative technologies, future-focused capabilities and new ways of working that enhance both colleague and customer experiences.

The Helix Transformation Program is a multi-year initiative focused on helping our contact centre organization evolve and succeed in an increasingly AI-enabled environment through capability development, workforce readiness and organizational effectiveness.

Job Description

The Senior Manager, Workforce Transformation & Colleague Readiness plays a key role in supporting the successful adoption of new capabilities, ways of working and talent strategies that enable TD's Contact Centre AI transformation.

Reporting to the AVP, HR Business Partner, NACO, this role will partner across business leaders, transformation teams, HR Business Partners and HR Centres of Excellence to help ensure colleagues and leaders are prepared for the future of work.

The successful candidate will lead initiatives focused on workforce readiness, talent planning, learning and development, organizational effectiveness, communications and change adoption. Working closely with a broad network of stakeholders, this role will help connect people priorities to business transformation objectives while supporting an exceptional colleague experience.

Key Accountabilities

Workforce Strategy & Transformation Enablement

• Support the development and execution of integrated people strategies that align with business transformation priorities and evolving organizational needs.
• Develop and deliver against an integrated, multi-year workforce transformation roadmap aligned with the business transformation roadmap.
• Translate workforce strategy into sequenced plans, milestones, dependencies, decisions, and measurable deliverables.
• Coordinate workforce transition planning across segment pillars, including redeployment, upskilling, capacity management, and phased implementation.
• Partner across business, program, HRBP, and HR COE teams to drive integrated execution and protect business continuity
• Provide thought leadership and recommendations that support long-term workforce sustainability and organizational effectiveness.

Future Workforce & Organization Design

• Partner with OE to lead the redesign of roles to define AI-augmented accountabilities, skills, and role profiles.
• Facilitate future-state operating model and organization design across contact center and partner functions.
• Define new and evolved support roles, capabilities, decision rights, and ownership.
• Conduct external research to use market insights and industry trends to inform recommendations related to workforce, skills and organizational effectiveness priorities.

Talent, Learning & Workforce Readiness

• Identify critical capability gaps and translate them into talent acquisition, learning & development, and workforce readiness priorities.
• Coordinate internal and external hiring for critical AI, transformation, and operational capabilities.
• Partner with Learning & Development to redesign onboarding and learning programs for AI fluency, sales advice, and human skills.
• Establish plans to build, buy, redeploy, and upskill talent against future workforce requirements.

Change Enablement & Colleague Experience

• Develop and execute an integrated change and communications strategy supporting workforce transition.
• Prepare leaders and colleagues for role, skill, and operating model changes through targeted engagement and communications.
• Partner with CAPA, HR Advice, Employee Relations, and business leaders to manage colleague experience and people risk.
• Support transparent, consistent, and timely communications throughout phased implementation.

Key Deliverables

• Workforce Transformation Roadmap
• Future Workforce & Role Design
• Workforce planning insights, talent & learning strategies
• Colleague Readiness & Change Enablement
• Executive-level updates and recommendations supporting transformation objectives.

Job Requirements

Education & Experience

• Undergraduate degree in Human Resources, Business Administration, Organizational Development or a related discipline.
• Progressive experience in Human Resources, organizational effectiveness, workforce planning, talent management, transformation delivery or change management.
• Experience leading complex, cross-functional initiatives involving multiple stakeholders and competing priorities.
• Proven ability to influence and partner effectively with senior leaders.
• Experience supporting enterprise-wide business transformation, capability development or organizational change initiatives.

Skills & Capabilities

• Strong strategic thinking and program leadership skills.
• Demonstrated expertise in organizational effectiveness, talent strategy, learning and change management.
• Strong stakeholder management, facilitation and influencing capabilities.
• Ability to analyze complex information and develop practical recommendations.
• Excellent communication, presentation and relationship-building skills.
• Ability to thrive in a collaborative, fast-paced and evolving environment.

Preferred Qualifications

• Experience supporting technology-enabled or AI-driven workplace transformation.
• Knowledge of contact centre operations, customer experience environments or large-scale workforce models.
• Experience working across HR Centres of Excellence, Talent Acquisition, Learning & Development, Employee Relations and senior business leadership.
• Change management, project management or organizational effectiveness certification.

Who We Are

TD is one of North America's leading financial institutions. Guided by our purpose to reimagine what banking can be for clients, colleagues and communities, we are committed to creating remarkably human experiences and making it refreshingly simple to work with us and for us.

We are committed to fostering an inclusive and accessible environment where all colleagues can contribute, grow and thrive. Accommodation is available throughout the recruitment process in accordance with applicable requirements.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet