Contact Centre Representative (Credit Cards, Remote)- 12 month contract

Canadian Imperial Bank of Commerce; Fredericton; Remote; CAD 40,000 - 55,000; Full time

Job summary

Join a leading financial institution as a Customer Service Contact Centre Representative, dedicated to providing exceptional client experiences. In this role, you will engage clients, resolve issues, and identify opportunities for financial success, all while working in a dynamic and supportive environment. Flexible remote work options are available, fostering a healthy work-life balance as you help clients navigate their banking needs.

Benefits

Wellbeing support

Employee and family assistance programs

Social points-based recognition program

Qualifications

• Strong client engagement skills to deliver exceptional service.
• Ability to resolve client issues efficiently.
• Knowledge of banking products to connect clients with appropriate solutions.

Responsibilities

• Act as the first point of contact for clients with banking needs.
• Listen to concerns, provide advice, and recommend appropriate solutions.
• Work efficiently in a fast-paced environment to resolve client issues.

Skills

Communication

Client Service

Problem Solving

Collaboration

Job description

Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

Whatyoullbedoing

As a Customer Service Contact Centre Representative youll be the first point of contact for clients calling in with questions or requests related to their banking needs. Youll work in fastpaced environment and deepen relationships quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.

The start date for this role is July 14 2025

Our Contact Centre is open Monday to Friday 7 : 00AM to Midnight SaturdaySunday 7 : 00AM to 10 : 00PM. This is a fulltime and shift oriented role. We would like for you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely and will only be required to be onsite on an occasional basis.

CIBC has embarked on an remote work program and all employees may be given the opportunity to work from home if you can meet the program requirements .

Program Requirements

• Ability to work independently as an Agent @ Home with a secure workspace in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection capable of continuously supporting excellent call quality and highspeed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) .
• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How youll succeed

• Client engagement Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in clientfocused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
• Problem solving Listen ask questions and put yourself in the clients shoes. Act like an owner by understanding the clients needs and recommending solutions based on their needs. Remain solutionfocused in order to identify opportunities to help our clients.
• Efficiency Understand that the clients time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
• Product knowledge Deeply understand CIBCs suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
• Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve.
• Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit

• wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social pointsbased recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Expected End Date

Job Location

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Call Center Client Service Communication Customer Experience (CX) Outbound Calls Work Collaboratively

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Experience : years

Vacancy : 1

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