Contact Center Software Developer

Charles Schwab Corporation; Saskatchewan; On-site; CAD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a talented Software Developer to join its dynamic team. In this role, you will leverage your programming skills in Angular and JavaScript to design and enhance custom applications for the contact center. Collaborating with business partners, you will tackle complex technical challenges while ensuring high-quality documentation and training for team members. This position offers the opportunity to work within an Agile framework, delivering impactful solutions and contributing to the transformation of the finance industry. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• 3-5 years of hands-on experience with digital technologies and solutions.
• Ability to write clear engineering and architecture documents.

Responsibilities

• Design technical solutions based on business requirements.
• Create and maintain custom voice applications and web portals.

Skills

Angular

JavaScript

Python

Java

Telecommunications

VoIP

HTML

C++

SDK

XML

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

NICE inContact Technology

Cloud architectures

LAN/WAN architectures

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

This Software Developer position will be part of the Schwab Contact Center Technology organization, supporting Platform Rep and Client solutions.

As a Software Developer, you will be responsible for creating, maintaining, and enhancing custom application solutions for the contact center department team members and our business partners. You will provide discovery sessions, solution architecture, technical documentation, and knowledge transfer to other Schwab support and engineering team members. The candidate will utilize database and web development skills along with a strong background and understanding of programming languages such as Angular, JavaScript, or equivalent development tools.

In this role, the primary responsibilities include (but are not limited to):

• Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading-edge technologies.
• Utilizing programming languages (Angular, JavaScript) to create and maintain custom voice applications and web portals/intranets and dashboards.
• Investigating complex technical issues and working with partnering personnel to resolve these issues.
• Working within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner.
• Providing third-tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.
• Prioritizing work effectively and meeting tight deadlines when required.
• Consulting with business partners to provide technical direction for business requests.
• Collaborating with professional services resources to understand and implement new technologies, frameworks, and architectures.
• Managing multiple projects of varying size and technical complexity.
• Focusing on details without losing sight of the bigger picture.
• Providing clear and accurate documentation, as well as training to other Schwab team members as needed.

What you have

Required qualifications:

• Bachelor's degree in Engineering, Computer Science, or related field.
• Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia, or any other CCaaS platform).
• Knowledge in Telecommunications, VoIP, computer networks design, and overall knowledge of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers, and troubleshooting.
• Minimum 3-5 years of technical, hands-on experience with a focus on various digital technologies and solutions.
• Experience with Java/JavaScript, HTML, Python, Angular framework, C, C++, SDK, and XML (SCXML/VXML) is a plus.
• Understanding requirements specific to deploying IP telephony across both Cloud, LAN, and WAN architectures.
• Ability to conduct knowledge transfers to other team members.
• Ability to write clear and concise engineering and architecture implementation documents.
• Ability to analyze and evaluate code issues and make decisions within general parameters under broad supervision.
• Ability to deliver training material to support staff.

Preferred qualifications:

• Proficiency in Angular and understanding of/experience in SQL, VB.NET, and HTML/CSS.