Consultant, Telecommunications

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

A major banking institution in Toronto seeks a Telecommunications Consultant to support Trader Voice services, with responsibilities including troubleshooting, vendor governance, and ensuring policy adherence. The ideal candidate will possess expertise in IPC trader voice technologies and SIP networking. A competitive salary and a hybrid work model are offered, reflecting the bank's commitment to employee growth and relationship-building.

Benefits

Competitive salary and incentive pay

Comprehensive benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• Experience with IPC trader voice technologies.
• Knowledge of SIP-T and PSTN Networking Technologies.
• Strong technical skills in troubleshooting voice-related issues.

Responsibilities

• Provide overall support and coordination for Trader Voice.
• Troubleshoot complex telecommunications issues.
• Help maintain enterprise telecommunications devices and services.

Skills

Analytical Thinking

Cisco Voice

Telecommunications Support

Technical Knowledge

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining the Enterprise Voice team at CIBC. The Consultant, Telecommunications is responsible for providing overall support and coordination as the voice representative for Trader Voice including our IPC managed trader voice service encompassing turrets and all component parts and services, call recording and surveillance software, supporting our vendor IPC as needed, assisting to troubleshoot voice issues which could include network, UTGs, DID issues, SBC problems, recording and deletion, attestations and interfacing with vendor s such as IPC, Microsoft, Oracle, Bell and others and collaborating with internal partners , maintain enterprise telecommunications devices and services in compliance with applicable service standards, methodologies, policies, and processes. The role troubleshoots complex issues for all levels, applying technical expertise to support devices and systems, document and analyze solutions, and recommend improvements that improve voice, data, and network utilization and capacity. The role will include assisting in the move of the trade floor to CIBC Square over the next year. The Consultant, Telecommunications is an operational role to support the Teams Voice platform and its users with support, monitoring, testing, on site break/fix, governance and being part of an on call cycle . This role will require on site attendance several days a week on average but could include more days on site as needed.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

How You’ll Succeed

• Subject Matter Expertise - You will act as a consultant and specialist in the voice telephony space in CIBC. Your vast industry experience and knowledge of various technologies will be used to provide incident resolution, solution design, and continuous improvement opportunities.

• Vendor and Service Governance – You will ensure policies and standards are adhered to throughout the lifecycle of the product or service, and you will conduct routine vendor operational governance management.

• Strategy & Roadmap – You will provide engineering consultation, and leadership for various solutions aimed at strengthening and maturing our enterprise voice services in CIBC, including service lifecycle management, currency, and optimizations.

Who You Are

• You can demonstrate experience in: IPC trader voice technologies, SIP-T and PSTN Networking Technologies, Q931,QOS, MOS scores, SIP, Cisco Cube, Oracle SBCs. Strong Asset if you’ve worked in Tech Support working in fast paced and demanding environments. Must have experience supporting trader voice

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends

• Values matter to you . You bring your real self to work and you live our values – trust, teamwork and accountability

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cisco Voice, Client Requirements, Service Standards, Standards Compliance, Technical Knowledge, Technical Leadership, Telecommunications, Telecommunications Support, Work Collaboratively