Consultant Support Associate

iA Financial Group; Quebec; Hybrid; CAD 48,000 - 55,000; Full time

Job summary

iA Financial Group seeks a Consultant Support Associate to enhance team operations and deliver exceptional client service. This role involves managing administrative tasks, supporting consultants, and optimizing client interactions. Ideal candidates will be organized, detail-oriented, and bilingual in English and French. Join a dynamic team committed to efficiency and growth in the financial services industry.

Qualifications

• Proven experience in administrative or client support roles.
• Bilingual in English and French for client communications.
• Strong focus on efficiency and continuous improvement.

Responsibilities

• Prepare client documentation and assist in account management.
• Serve as point of contact for client inquiries.
• Collaborate with internal teams for smooth operations.

Skills

Organizational skills

Communication skills

Problem-solving

Attention to detail

Team collaboration

Education

2+ years of experience in financial services or client support

Tools

Microsoft Office

CRM platforms

Job description

• Other Possible Location(s): Montreal, Quebec; Toronto, Ontario
• Job category: Customer Service and Administrative Support

Domain: Customer servicefor Advisors
Type : Permanent, full-time
Mode: Hybrid
Location: Toronto/Montreal/Quebec City
Start date: As soon as possible

Are you recognized because you enjoy administrative tasks as much as customer service? Are you in your element when you provide proactive support to your team? Are you organized, detail-oriented and enjoy working with multiple systems? This is the opportunity you've been waiting for!

As a Consultant Support Associate you will play a critical role in optimizing the efficiency of the team by handling administrative, operational, and client service tasks. This role allows consultants to focus on client relationships and financial advice while ensuring that processes run smoothly and efficiently.

By managing client documentation, follow-ups, and operational workflows, the Consultant Support Associate enhances the client experience, improves team productivity, and supports business growth.

This position requires strong organizational skills, attention to detail, and a proactive mindset to support consultants in delivering a high-quality, personalized service to plan participants.

Key Responsibilities

Administrative Support for Consultants:

• Prepare and organize client documentation, reports, and meeting materials for consultants.
• Assist in the processing of account openings, asset transfers, investment changes, and beneficiary updates.
• Ensure timely execution of post-meeting action items, including follow-ups with members.
• Maintain accurate and up-to-date client records in the CRM and financial planning software.
• Handle complex or special cases and follow up within established timeframes while respecting the limitations of their role
• Process members requests in our administrative systems
• Answer questions and provide information to our members based on consultants’ requests.

Client Interaction and Service Support:

• Serve as a point of contact for members inquiries, addressing routine requests (e.g., document requests, contribution updates, etc.).
• Pre-complete various forms and send them to members. They are also involved in quality control and sending documents related to the enrollment of contracts handled by consultants.
• Communicate with members using pre-established email templates.
• Support consultants with personalized outreach efforts, ensuring timely communication with participants.

Operational Efficiency & Process Improvement:

• Work closely with internal teams (e.g., compliance, operations) to ensure smooth execution of financial transactions.
• Identify opportunities to streamline workflows and enhance service delivery efficiency.
• Assist in tracking and reporting consultant performance metrics, ensuring accurate documentation of client engagement.
• Handle special projects for the team
• Actively participate in weekly team meetings and contribute ideas for improvement

Compliance and Regulatory Support:

• Ensure that all client documentation adheres to regulatory and compliance requirements.
• Assist consultants in managing data privacy and security best practices when handling participant information.
• Support internal audits and documentation requests from compliance teams.

Qualifications and Experience

• Strong organizational and administrative skills with the ability to manage multiple tasks efficiently.
• Strong collaboration with colleagues and team spirit mindset.
• Excellent communication and interpersonal skills to interact professionally with consultants, clients, and internal teams.
• Proactive problem-solving mindset, with a focus on efficiency and continuous improvement.
• Detail-oriented approach, ensuring accuracy in client records and financial transactions.
• Advanced knowledge of the English and French language as the person will be required to process insurance files and respond to customers and internal teams, communicating with customers or financial institutions on a daily basis.

Education & Experience:

• 2+ years of experience in financial services, client support, or administrative roles.
• Familiarity with group retirement plans, wealth management, or insurance is an asset.
• Proficiency in Microsoft Office, CRM platforms (Salesforce, etc.), and ability to quickly learn new software or technology is an asset.

Compensation:

The typical hiring range for this position is between $48,000 and $55,000; The base salary offered is based on location and may vary according to skills, professional knowledge, experience and internal equity. All permanent iA employees are also entitled to an annual bonus.

At iA, we are committed to a fair and market-based compensation structure. Our market data is updated annually to reflect the most recent market conditions.

Invest in your talent by joining our team

See why so many people choose iA!

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us . Someone from our team will be happy to assist you.