Consultant, Strategic Advisory

Bond Brand Loyalty Inc.; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is looking for a motivated Consultant to enhance customer engagement and loyalty solutions. In this role, you will collaborate closely with cross-functional teams, manage deliverables, and leverage AI tools to improve efficiency. You will contribute to impactful projects that drive personalized experiences and business value for clients. With a focus on structured problem solving and teamwork, this position offers a unique opportunity to grow in a dynamic environment that values creativity and customer-centric strategies. Join us to embark on an exciting career journey and make a difference in the world of loyalty programs.

Qualifications

• 2-4 years of experience in Consulting or Loyalty Program Management.
• Strong communication and analytical skills required.

Responsibilities

• Support end-to-end delivery across discovery, strategy, and implementation phases.
• Own deliverables and develop client-facing materials with accuracy.

Skills

Consulting

Problem Solving

Communication Skills

Analytical Skills

Interpersonal Skills

Customer-Centric Marketing

Education

Bachelor's degree in Business Administration

Master's degree (preferred)

Tools

Microsoft Office Suite

Job description

Toronto/Remote/Hybrid
25 King Street West
Toronto, ON M5L 2A1, CAN

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking a highly motivated, delivery-focused Consultant to join our Customer Engagement & Loyalty Solutions Practice.

Position Overview:

In this role, you will work hands-on across all phases of client delivery—from discovery and analysis to solution implementation—under the guidance of a Consulting Director. You will play a vital part in ensuring we execute with excellence on engagements that drive customer loyalty, personalized experiences, and business value for our clients.

This role is ideal for someone who thrives in structured problem solving, collaborative execution, and bringing precision to client work—without the expectations of people leadership or opportunity cultivation. You will also have opportunities to explore and experiment with AI-based tools to enhance your work and bring greater efficiency to delivery.

Key Responsibilities:

• Support End-to-End Delivery: Work alongside Consulting Directors, and cross functional teams to support engagement activities across discovery, strategy, implementation, and reporting phases.
• Own Deliverables: Derive insights and develop client-facing materials (e.g., presentations, analysis summaries, roadmaps) with accuracy, clarity, and polish.
• Execute Against Scope: Manage assigned tasks with discipline, ensuring timelines, inputs, and quality expectations are met.
• Contribute to Client Value: Support in synthesizing findings and generating insights that ladder up to broader engagement goals in Customer Engagement and Loyalty.
• Mentorship: Provide guidance and support to Associates to ensure their success in supporting delivery.
• Collaborate Cross-Functionally: Partner with Client Leaders, Analysts, Research and Communications Leads to bring holistic solutions to life.
• Explore AI Integration: Pilot and apply generative AI tools to streamline repetitive tasks, enhance content development, and surface insights faster.
• Stay Informed: Maintain working knowledge of key trends in loyalty, personalization, and customer engagement to strengthen your consulting toolkit.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field; Master's degree preferred.
• 2-4 years of experience in Consulting, or Loyalty Program Management.
• Proven ability to work cross functionally, manage workstreams and deliverables independently within a broader project.
• Strong communication skills with the ability to articulate complex concepts and ideas effectively—both written and verbal—for internal and client contexts.
• Analytical and structured problem-solving skills; comfort working with data-driven insights and translation into actionable recommendations.
• High attention to detail and ability to juggle multiple moving pieces, priorities, and deadlines in a fast-paced environment.
• Strong interpersonal skills with the ability to develop and maintain collaborative relationships.
• A growth mindset and enthusiasm for testing new ways of working, including AI.
• Passion for customer-centric marketing, loyalty programs, or personalized experiences.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Join our team and be part of a dynamic and innovative company that is dedicated to delivering exceptional customer solutions and driving success for our clients. Apply today to embark on an exciting career journey with us!