Consultant Specialist, Calypso Expert

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities.

About Us

MSS Tech is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximizing our potential, continuously stretching what it means to be a high performing organization.

About the Role

This role is for DCS (Derivative Clearing Services) for OTC clearing and involves monitoring all the applications under the OTC Clearing on a daily basis.

• Accountable for the end-to-end delivery of different OTC Clearing projects, preparing a technical delivery plan and ensuring the timeliness are met.
• Working with the global operations team, resolving queries, managing and prioritizing RTB JIRA's.
• Defining scope and coverage for each release.
• Liaising with product owners and DevOps engineers for clarity on stories, acceptance criteria and testing scope for RTB tickets.
• Creating and monitoring dashboards for TOIL activities.

As our Consultant Specialist you will:

• Own and monitor all the applications under the OTC Clearing.
• Account for the end-to-end delivery of different OTC Clearing projects, prepare a technical delivery plan and ensure the timeliness are met.
• Work with the global operations team, resolve queries, manage and prioritize RTB JIRA's.
• Define scope and coverage for each release.
• Liaise with product owners and DevOps engineers for clarity on stories, acceptance criteria and testing scope for RTB tickets.
• Create and monitor dashboards for TOIL activities.
• Monitor and highlight any upgrades to the OTC Calypso Infrastructure. Prepare Vulnerability mitigation plans and work with the team to implement them.
• Define processes and tools best suited for the project. Should have the ability to work in a DevOps & Agile fashion.
• Liaise with application vendors for clarity of requirements and actively participate in discussions on version upgrades.
• Anticipate and manage Operations expectations, fostering open and honest communication.
• Drive platform improvement initiatives like the improvement of performance and production stability.
• Understand issues within the team and galvanize others to achieve goals.

What Your Day will Look Like

• Monitoring all OTC applications for the eastern time zone.
• Working with the global operations team, resolving queries, managing and prioritizing RTB JIRA's.
• Defining scope and coverage for each release.
• Liaising with product owners and DevOps engineers for clarity on stories, acceptance criteria and testing scope for RTB tickets.
• Willingness to engage with business users and key IT stakeholders outside of the direct area of responsibility and manage expectations.
• Joining the handover calls with the Global team to ensure daily handover happens smoothly.