Consultant, Production Application Support

CIBC; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

CIBC is seeking a Consultant in Production Application Support to join their Infrastructure Operations & Networks team in Toronto. The role involves ensuring the stability of applications and infrastructure, tackling complex technical issues and driving improvements through automation. Candidates should have a strong technical background and a focus on client satisfaction.

Benefits

Competitive salary and incentive pay

Employee share purchase plan

Defined benefit pension plan

Wellbeing support

Social recognition programs

Qualifications

• Experience with internal applications and brokerage products/services.
• Ability to adapt to new tools and trends in technology.
• Strong critical thinking skills for decision making.

Responsibilities

• Ensure stability of application and infrastructure technology for clients.
• Identify and resolve complex production problems.
• Support DevOps and Agile initiatives.

Skills

Automation

Decision Making

Kubernetes

Microsoft Azure

OpenShift Virtualization

Production Support

Red Hat OpenShift

RedHat OpenShift Administration

ServiceNow Platform

Unix

Job description

Consultant, Production Application Support

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Consultant, Production Application Support

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

CIBC's Infrastructure Operations & Networks team delivers technology stability in support of the client and employee experience by flawless operation of applications and infrastructure supported by enterprise processes. As a Consultant you will be joining the Application engineering and Share Support Site (SRE) reliable engineering team within Technology Operations. You will partner with professionals to ensure high-quality systems delivery and stability of AESS EPSP applications. You will support Technology Operation’s DevOps initiatives and streamline deployment activities through automation. responsible for providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards, policies, and procedures.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Production Support – Make an impact by ensuring stability of our application and infrastructure technology for our clients. Identify and resolve medium to highly complex production problems for support of applications. Collaboratively work to identify root cause and defining actions to eliminate recurrence. Maintain a strong knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.
• Technology Focus – Stay abreast of industry trends and play a key role in CIBC’s digital transformation by supporting DevOps and Agile initiatives. Proactively monitor and analyze supported services to identify opportunities for improvement and use automation to streamline execution.
• Manage & Influence – Coordinate and/or execute implementation plans for new medium to complex application and maintenance updates. You’ll enable others through regular knowledge sharing and engagement on projects and application support.
  
  

Who You Are

• You can demonstrate experience in: internal applications, you have working knowledge of brokerage products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-CC East 13th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Automation, Decision Making, Kubernetes, Microsoft Azure, OpenShift Virtualization, Production Support, Red Hat OpenShift, RedHat OpenShift Administration, ServiceNow Platform, Unix

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Banking

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