Consultant, Process and System Improvement

IWK Health; Halifax; On-site; CAD 63,000 - 77,000; Full time

Job summary

IWK Health in Halifax is seeking a Consultant, Process & System Improvement to lead complex Lean and performance-improvement initiatives across care areas. You will collaborate with clinical and non-clinical teams, apply project management and analytic skills, and provide the structure needed for successful implementations within a healthcare setting.

Reporting to the Manager, Process & System Improvement, you will coordinate design and implementation of improvements, manage stakeholders, and

Qualifications

• Undergraduate degree in a relevant field; Master’s an asset.
• Minimum three years’ experience leading strategic/performance-improvement projects.
• PMI certifications (PMP/CAPM) are assets.
• Strong planning, data analysis and change-management capabilities.
• Excellent communication, presentation and facilitation skills.

Responsibilities

• Lead complex Lean and continuous-improvement initiatives across care areas.
• Collaborate with clinical and non-clinical teams to design and implement changes.
• Provide structure and guidance for successful project execution in a healthcare setting.

Skills

Lean

Change management

Project management

Data analysis

Presentation skills

Facilitation

Decision making

Team leadership

Prioritization

Education

Undergraduate degree in Industrial Engineering / Health Admin / Health Info Mgmt / Business Admin

Master’s degree in related field (asset)

PMP or CAPM (asset)

Tools

Excel

Relational databases

Project management software

Simulation modelling software

Job description

Company: IWK Health

Req ID: 223782

Department/Program: Process & System Improvement , Strategy and Improvement

Location: Halifax

Type of Employment: Temporary Hourly FT long-assignment (100% FTE) for 1 year x 1 position(s)

Start Date: September 2026

Union Status: Non-union, Management/Non Union Bargaining Unit

Compensation: $45.7463 - $56.0392 /hour

Closing Date: September 18, 2026 (Applications are accepted until 23:59 Atlantic Time)

Where there are no qualified candidates who meet the minimum requirements of three (3) years' experience leading strategic and/or performance improvement-related projects, consideration may be given to candidates without the required experience.

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

The Process & System Improvement portfolio is a team of internal consultants who work collaboratively with other teams to lead and organize the design and implementation of complex Lean and continuous improvement initiatives. The IWK Process & System Improvement team is a highly motivated team involved in solving complex problems for IWK care areas and operations.

Reporting to the Manager, Process & System Improvement, the Consultant, Process & System Improvement functions as an internal advisor that works collaboratively with other teams to lead, organize and coordinate the design and implementation of complex continuous improvement initiatives. This is achieved by using process improvement, project management and analytical skills to engage clinical and non-clinical teams; and providing the structure needed for teams to succeed in the implementation of Lean and other continuous improvement methodologies within a health care setting.

Hours of Work

Monday-Friday, 0830-1630; 75 hours bi-weekly

Your Qualifications

• Undergraduate degree in Industrial Engineering, Health Services Administration, Health Information Management, or Business Administration. Master’s degree in a related field an asset.
• Minimum three (3) years’ experience leading strategic and/or performance improvement related projects required.
• An equivalent combination of undergraduate education and relevant experience may be considered.
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification (Issued by Project Management Institute) considered an asset.
• Comprehensive knowledge of program planning and strategic planning.
• Demonstrates excellent word processing, spreadsheet, relational database, visual management software, project management software and simulation modelling software skills.
• Demonstrates a high level of LEAN, project management and change management expertise.
• Demonstrates a high level or decision making and problem solving skills.
• Comprehensive knowledge of system/process re-design methodologies.
• Comprehensive knowledge of evaluation design and methodology.
• Experience and demonstrated expertise in data management, data analysis, and statistics.
• Knowledge of health care delivery systems in various hospital and community settings.
• Demonstrates excellent team building and management of group processes skills.
• Demonstrates excellent presentation communication skills (written and verbal) required.
• Demonstrates excellent interpersonal and facilitation skills.
• Demonstrates a high level of initiative, patience, prioritization, and organizational ability skills.
• Competency in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.