Consultant, Power Platform & D365 (Sales & Customer Insights)

MNP; Calgary; On-site; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Consultant for their Digital Solutions team. This role focuses on leveraging D365 CRM Model Apps to enhance operational efficiency and drive digital transformation. You'll analyze business needs, configure applications, and provide on-site support, ensuring quality project delivery. Join a collaborative environment that values innovation and continuous growth, where your contributions will significantly impact client success. If you're passionate about technology and eager to advance your career, this opportunity is perfect for you.

Benefits

Competitive base pay

Vacation

Pension

Bonuses

Benefits

Professional development

Qualifications

• 2-5 years of experience in CRM solutions.
• Certifications in Microsoft Dynamics 365 are desirable.

Responsibilities

• Analyze business requirements and design solutions leveraging D365 Customer Insights.
• Deliver end-user training to clients and colleagues.

Skills

Microsoft Dynamics 365 Customer Insights

D365 application configuration

Data integration and migration

Requirements gathering

Analytical skills

Problem-solving skills

Communication skills

Agile and Waterfall methodologies

Education

Degree in IT

Degree in Business Administration

Tools

Microsoft Copilot

Job description

Join to apply for the Consultant, Power Platform & D365 (Sales & Customer Insights) role at MNP.

Make an impact with our Digital Solutions team as a Consultant, Power Platform & D365. This diverse team of tech-savvy problem solvers understands clients’ needs and is responsible for configuring and implementing solutions using D365 CRM Model Apps (Sales, Customer Insight, Marketing, and Services). The role requires a good understanding of business processes, data analysis, and the ability to develop and integrate solutions to enhance operational efficiency and drive digital transformation.

At MNP Digital, we support continuous growth, collaboration, and innovation. We value our team members' voices and provide meaningful work environments. If you’re ready to advance your career, join us.

We embrace a work-from-office culture. You will be required to work in the office 5 days per week.

Performance Expectations

• Analyze business requirements and design solutions leveraging D365 Customer Insights.
• Configure D365 applications to meet business needs.
• Create detailed documentation of solutions.
• Provide on-site support during project delivery and go-live phases.
• Deliver end-user training to clients and colleagues.
• Act as a trusted solution delivery consultant for D365 Customer Insights.
• Gather requirements, manage expectations, and finalize deliverables with clients.
• Ensure quality project delivery and manage tasks effectively.
• Collaborate with cross-functional teams.
• Communicate effectively with clients and team members.
• Knowledge of Microsoft Copilot for Sales and Service, and configuring Copilots, is an asset.
• Identify issues and communicate with engagement partners.
• Develop understanding of MNP’s services and industry.
• Participate in community events and network locally for business development.
• Contribute to process improvements and promote team wellness.

Skills and Experience

• Experience with Microsoft Dynamics 365 Customer Insights and related modules.
• Proficiency in configuring D365 applications.
• Understanding of data integration and migration processes.
• Ability to gather and document requirements and perform gap analysis.
• Strong analytical, problem-solving, and team skills.
• Experience delivering software solutions and configuration.
• Excellent communication skills.
• Certifications in Microsoft Dynamics 365 are desirable.
• Degree in IT, Business Administration, or related fields.
• 2-5 years of experience in CRM solutions.
• Experience with Microsoft Customer Insight and security clearance is a plus.
• Knowledge of software development processes, including Agile and Waterfall.
• Understanding of AI and Microsoft Co-Pilot is a plus.

We offer competitive rewards, including base pay, vacation, pension, bonuses, benefits, professional development, and more. We value diversity and encourage applicants with disabilities.