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Consultant, Power Platform
MNP
Ottawa
On-site
CAD 90,000 - 120,000
Full time
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Job summary
MNP seeks a mid-senior level Consultant for Power Platform to enhance client operations through innovative strategies. Responsibilities include client support, requirements analysis, and systems management, requiring a strong background in CRM solutions and dynamic software environments. Join a collaborative team dedicated to professional growth and impactful consulting solutions.
Benefits
Qualifications
- 5-7 years relevant experience preferred.
- 3-5 years in CRM or case management solutions.
- Preferably bilingual in English and French.
Responsibilities
- Support multiple client systems through incident management.
- Engage with clients to capture requirements and validate defects.
- Facilitate business analysis sessions and document requirements.
Skills
Education
Tools
Job description
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What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.
Make an impact with our Digital Customer team as a Consultant Power Platform. Our Consulting team works with organizations in the public, private and not-for-profit sectors to provide innovative strategies tailored to maximize efficiencies, enhance performance and increase profitability. Specifically, our expertise with D365 (formerly Dynamics CRM), an exciting, next-generation technology platform, is the foundation of our status as a Microsoft Gold Certified Partner.
At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real results by leveraging technology – and that all starts with having the right people to deliver. We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling. If you’re ready to take your career into your own hands, you’ve come to the right place.
Responsibilities:
Performance Expectations
- Be a part of a team, supporting multiple client systems
- Perform Incident and queue management - Monitoring and triaging client incidents using Jira, DevOps, and/or ServiceNow.
- Assisting clients by performing walk-through sessions, to validate defects and fixes
- Create test scenarios to replicate reported issues.
- Work with our clients on a daily basis, ensuring open and continuous communications
- Work with clients to capture requirements for new enhancements and change requests
- Work with Dev Team to create Change Requests, noting business impacts, technical options, and effort/cost estimations.
- Business Analysis experience in analyzing and documenting business requirements including:
- Facilitating JAD (Joint Application Development) sessions to elicit business and system requirements (functional/non-functional)
- Creating Use Cases, Workflows, System Requirements Specifications, etc.
- Creating architectural artefacts such as logical designs, data models, deployment models
- May also fulfill additional roles such as software QA, training, documentation, and work package coordination
- May also be assigned to a project assisting the Dev Team, performing system or administrative configuration
- Attend internal MNP courses to further develop your technology consulting knowledge
- Completion of a Post-Secondary Degree in a relevant field or Five (5) to Seven (7) years of relevant experience
- Three (3) to five (5) years of experience implementing CRM or case management solutions in the private or public sector, with two (2) to four (4) years experience with Dynamics CRM and/or D365 and Power Platform
- 3+ years (including Coop experience) of IT experience in a consulting environment is preferred
- Must have amazing communication and people skills, with the ability to communicate to end-clients and technical contacts (verbal, written, presentation).
- Technical background in a software development environment, preferable with Microsoft Dynamics 365 Configuration and .Net Development (or other ERP/CRM solutions) is an asset
- Experience in Agile software development and DevOps
- Proven ability to learn fast, identify solutions, and show leadership to deliver under tight deadlines.
- Bilingual skills to communicate both in writing and verbally in French is preferred
- Willingness to travel to client project sites as needed
More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.
Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more!
Diversity@MNP
We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionConsulting, Information Technology, and Sales
- IndustriesAccounting
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Ottawa, Ontario, Canada CA$90,000.00-CA$120,000.00 2 weeks ago
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