Consultant, Payment Services

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian bank is seeking a Consultant for Payment Services in Toronto. The ideal candidate will facilitate the modernization of payments infrastructure, ensure exceptional client experiences, and handle project delivery. This role offers hybrid work flexibility and the opportunity to make a significant impact within a relationship-oriented banking environment.

Benefits

Competitive salary

Incentive pay

Wellbeing support

Vacation offering

Defined benefit pension plan

Employee share purchase plan

Qualifications

• Strong experience in strategic planning and project delivery.
• Knowledge of Electronic Fund Transfer (EFT) is an asset.
• Excellent analytical skills and ability to interpret data.

Responsibilities

• Provide business support for the EFT payment processing platform.
• Oversee end-to-end project management and drive continuous improvement.
• Build effective working relationships with multiple stakeholders.

Skills

Analytical Thinking

Business Effectiveness

Client Service

Collaboration

Communication

Critical Thinking

Detail-Oriented

Project Management

Relationship Management

Teamwork

Job description

Consultant, Payment Services page is loaded

Consultant, Payment Services

Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 20, 2025 (4 days left to apply) job requisition id 2513523

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Everyday Payments team is responsible for maintaining and modernizing payments infrastructure with capabilities that ensure payment application resiliency, meet business objectives and support optimal client experience. As Consultant, you will provide business support for Electronic Fund Transfer (EFT) payment processing platform and EFT payment rail services. This role involves collaboration with multiple business and technology teams as well as industry peers. As a subject matter expert, you will represent CIBC in Payments Canada’s EFT industry forums, drive continuous improvement to deliver seamless and efficient payment experience for our clients and partners, articulate EFT rail strategy and oversee successful delivery of EFT projects.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Relationship and Partner Management: As a Subject Matter expert, you will meet objectives by building relationships and working effectively with Product, Technology, Risk and other lines of business and partners.

• Self-starter: Focused on outcomes, you will use your business acumen to identify next steps as part of every interaction.

• Project Management & Continuous Improvement: Oversee end-to-end project management, identify opportunities for enhancements including maintaining the product backlog, and develop actionable recommendations.

• Critical Thinking: Utilize your critical thinking and analytical skills to assess the development of payment solutions and articulate how they will achieve the desired outcomes for the business and our clients.

• Act like an owner: You thrive when you're empowered to take the lead, go above and beyond, and deliver results. Take end-to-end ownership of business delivery milestones.

• Clear Communicator: You have impeccable communication skills. Your communication style is clear and concise, such that you establish yourself as a trusted partner. You inspire outcomes by making yourself heard.

Who you are

• You can demonstrate strong experience in strategic planning, project delivery and continuous improvement of business operation processes,

• It is an asset if you have experience in Electronic Fund Transfer (EFT) payment type.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform decision making. Understand concepts related to new and evolving business needs, can get up to speed quickly with regard to new subject matters and are able to deal with changing circumstances

• You're driven by collective success. You highly value building effective working relationships and know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You give meaning to data. You have good analytical skills, and are able to understand and draw conclusions from data.

• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business, Business Effectiveness, Client Service, Collaboration, Communication, Critical Thinking, Detail-Oriented, Payment Handling, Payment Services, Process Improvements, Project Management, Relationship Management, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.