Consultant, Omnichannel Enablement

Klick; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare consulting firm is seeking a skilled associate to support the development and execution of transformation strategies for clients. The ideal candidate possesses a university degree and 2-4 years of relevant experience. Responsibilities include documenting client processes and collaborating with teams to ensure successful outcomes. This role is hybrid, offering opportunities to drive meaningful change in dynamic work environments.

Qualifications

• 2-4 years of experience in a digitally-oriented role, preferably with an agency or consultancy.
• Familiarity with change management principles and process documentation tools is a plus.

Responsibilities

• Support the development and execution of transformation strategies for clients.
• Document and improve client processes, including creating workflows.
• Assist in identifying business challenges and recommending solutions.
• Collaborate with internal teams and clients to execute business initiatives.
• Prepare presentations and documentation to communicate insights to clients.
• Facilitate client meetings, capturing key decisions and managing follow-ups.

Skills

Organizational skills

Problem-solving skills

Clear communication

Flexibility

Collaboration

Education

University degree in business or science

Job description

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

The focus of the Klick Omnichannel team is defining how, when, and where a company should leverage innovation, data and technology across the product commercialization journey to connect with customers and drive business outcomes. We advise our clients on key elements of their strategy, organizational structure, capabilities, technology and data solutions. We see this as a team sport, so we frequently orchestrate the involvement of a broad range of in-house subject matter experts and crafts to maximize business results for our clients. We are curious people who love to lead the charge in solving meaningful and complex challenges, while also surfacing opportunities for innovation and challenging the status-quo. We work to bring the best of Klick to every solution.

Responsibilities

• Support the development and execution of transformation strategies to help clients adapt to new processes or organizational changes.
• Document and improve client processes, including creating workflows and standard operating procedures (SOPs).
• Assist in identifying and defining business challenges and recommending strategic solutions.
• Collaborate with internal teams and clients to ensure successful execution of business initiatives.
• Prepare presentations and documentation to communicate insights and progress to clients.
• Facilitate client meetings by capturing key decisions and managing follow-ups.

Experience and Attributes

• University degree, with a focus in business or science
• 2-4 years of experience in a digitally-oriented role, preferably with an agency or consultancy
• Strong organizational and problem-solving skills.
• Clear and effective communication skills, with an ability to document and present ideas simply.
• Flexible and adaptable in dynamic work environments.
• Collaborative team player who builds strong relationships with colleagues and clients.
• Familiarity with change management principles and process documentation tools is a plus.

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