Consultant, ICT Systems Engineering, Level 3, Epic

BCE; Winnipeg; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company is looking for a Consultant ICT Systems Engineering in Winnipeg to provide end-user IT support and resolve productivity issues. Candidates should have at least 5 years of experience and relevant certifications. This is a full-time hybrid role offering opportunities for advancement in a supportive environment.

Benefits

Flexible work hours

Supportive work environment

Career advancement opportunities

Qualifications

• 5+ years in a Managed Services environment.
• Proficient in virtualization technologies.
• Working knowledge of networking technologies.

Responsibilities

• Provide end-user IT support and problem resolution.
• Log tickets and resolutions accurately.
• Conduct IT infrastructure audits.

Skills

Problem resolution

Technical skills

Leadership abilities

Analytical skills

Communication skills

Education

Professional certification (VCP, MCSA, MCSE, etc.)

Minimum 5 years of industry experience

Tools

vSphere

Hyper-V

Active Directory

PowerShell

Configuration Manager

ServiceNow

Job description

Summary

The Consultant ICT Systems Engineering at Epic is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. As part of Epics Managed Services team the Consultant will be responsible for delivering managed services to our portfolio of customers ranging from small business to international enterprises. They are responsible for planning developing installation configuration auditing and maintenance of client hardware software and any related infrastructure. This includes the creation of all plans for ensuring functionality data consistency security and usability of systems aligned with the organizations priorities and enabling clients to do their work effectively. The Consultant is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. They will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat this role employees combine their technical skills with their leadership abilities.

Key Responsibilities

• Provide end-user IT support and problem resolution via various communication channels addressing software configuration and infrastructure issues (server hardware virtualization routing / switching NAS / SAN storage backup and security)
• Independently investigate troubleshoot and resolve client infrastructure and application support incidents escalating as needed
• Log tickets and resolutions accurately in the service desk system prioritizing based on severity
• Document and audit service events creating detailed documentation and reports
• Implement infrastructure maintenance routines including log checks backups and resource monitoring
• Conduct IT infrastructure audits research improvements and recommend solutions aligned with industry best practices
• Provide specifications for new infrastructure components
• Develop administer and maintain policies and procedures for system security and integrity
• Perform hardware / software upgrades patch management and lifecycle management. Manage and maintain user access
• Contribute to projects as a technical resource leveraging automation / scripting skills while also serving as an escalation point and providing mentorship / training to team members

Critical Qualifications

• Minimum of 5 years of industry experience preferably in a Managed Services environment
• Professional level certification in any of the following : VCP MCSA MCSE CCNA CCNP ITIL
• Working knowledge of virtualization technologies including vSphere vCenter Hyper-V.
• Experience working with vSwitches iSCSI / NFS HA and clustering.
• Working knowledge of Active Directory administration WSUS Microsoft Defender for Endpoint group policy MS SQL DHCP DNS.
• Working knowledge of Workspace ONE UEM
• Working knowledge of PowerShell scripting and PSAppDeployToolkit
• Working knowledge of networking technologies including configuration of firewalls routers intrusion detection and protection switches access points Site-to-site and client VPN dynamic routing VLANs DNS DHCP
• Extensive Knowledge of Configuration Manager Intune
• Experience with 1E Tachyon 1E Shopping and HP Web JetAdmin
• Experience with Connectwise Connectwise Automate or ServiceNow
• Excellent verbal and written communication skills strong organizational and analytical skills
• Ability to work independently as well as part of the team
• Overtime as required

Preferred Qualifications

• Valid Drivers License with access to own vehicle
• Ability to occasionally travel within Manitoba
• Experience with Linux

EPICjobs

Adequate knowledge of French is required for positions in Quebec.

Position Type: Non Management

Job Status: Regular - Full Time

Job Location: Canada : Manitoba : Winnipeg

Work Arrangement: Hybrid

Application Deadline: 08 / 28 / 2025

For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details) to learn more about how we collect use and disclose your personal information.

Created : Canada MB Winnipeg

Bell one of Canadas Top 100 Employers.

Required Experience : Contract

Key Skills

Mainframe,Access Control System,Application Development,Information Technology Sales,Investment Management,AS 400

Employment Type : Full Time

Experience : years

Vacancy : 1