Consultant (CX), Omnichannel Enablement

Klick; Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a dynamic individual to join their Omnichannel team, focusing on transforming client strategies through data and technology. This entry-level role involves collaborating with clients to enhance their processes and implementing solutions that drive business outcomes. You will leverage your skills in customer experience and design tools to simplify complex concepts and deliver impactful insights. If you're passionate about making a difference in the healthcare or life sciences sectors, this opportunity offers a chance to thrive in a collaborative and fast-paced environment.

Qualifications

• 2-3 years of experience in customer experience or service design.
• Proficient in CX and design tools like Figma and Miro.

Responsibilities

• Support development and execution of transformation strategies.
• Document and improve client processes, creating workflows and SOPs.

Skills

Customer Experience

Service Design

Human-Centered Design

Storytelling

Analytical Skills

Problem-Solving

Tools

Miro

Mural

Figma

Adobe XD

Job description

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The Klick Omnichannel team focuses on defining how, when, and where a company should leverage innovation, data, and technology throughout the product commercialization journey to connect with customers and drive business outcomes. We advise clients on key elements of their strategy, organizational structure, capabilities, technology, and data solutions. Collaboration is essential; we coordinate with a broad range of in-house subject matter experts to maximize results for our clients. We are curious, innovative, and committed to solving meaningful challenges while challenging the status quo. Our goal is to bring the best of Klick to every solution.

Key Responsibilities

• Support the development and execution of transformation strategies to help clients adapt to new processes or organizational changes.
• Document and improve client processes, including creating workflows and standard operating procedures (SOPs).
• Identify and define business challenges and recommend strategic solutions.
• Collaborate with internal teams and clients to ensure successful implementation of business initiatives.
• Prepare presentations and documentation to communicate insights and progress to clients.
• Facilitate client meetings by capturing key decisions and managing follow-ups.

Qualifications

• 2–3 years of experience in customer experience, service design, or human-centered design, preferably within healthcare, pharma, or life sciences.
• Proficiency in CX and design tools such as Miro, Mural, Figma, Adobe XD, or similar platforms.
• Strong storytelling and communication skills with the ability to simplify complex concepts and influence teams and clients.
• Analytical mindset to interpret qualitative and quantitative data for strategic insights.
• Highly organized, proactive, and skilled in problem-solving with a bias toward action.
• Curious, empathetic, and collaborative, thriving in dynamic, fast-paced environments.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Advertising Services