Consultant, Customer Strategy & Experience (Business Policy)

SaskPower; Saskatchewan; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading utility provider in Saskatchewan is seeking a Consultant for Customer Strategy & Experience to lead business policy development. The role involves providing strategic consultation, driving operational improvements, and fostering positive relationships within the organization. The ideal candidate will have a degree in Business or Engineering and significant experience in policy execution. This position offers an opportunity to work in a diverse and inclusive environment, committing to equity in hiring and workplace culture.

Benefits

Competitive salary

Benefits packages

Inclusive workplace environment

Qualifications

• Five years related experience in developing and executing business policy strategies.
• Proven track record in analyzing policy impacts and presenting recommendations.
• Ability to lead cross-functional teams and facilitate strategic conversations.

Responsibilities

• Provide leadership and strategic consultation in business policy development.
• Lead projects identifying business needs and execute operational improvements.
• Develop and implement business policies aligning with organizational goals.

Skills

Team leadership

Analytical skills

Excellent communication

Project management

Interpersonal skills

Education

Bachelor’s Degree in Business Administration, Commerce, or Engineering

Master of Business Administration (MBA)

Job description

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Consultant, Customer Strategy & Experience (Business Policy)

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!

Apply no later than 01/08/2026 to be considered for this opportunity.

JOB SUMMARY:

The Consultant is accountable to provide leadership and strategic consultation and support in business policy development, implementation, and evaluation across multiple functional areas. As a member of SaskPower’s management team, this position is responsible to research, develop, recommend, and implement strategic and operational programs, policies and procedures regarding SaskPower’s organizational structure, operations and managerial methods; ensuring alignment with both departmental and corporate goals and objectives.

KEY ACCOUNTABILITIES:

• Provide strategic and confidential consultation and advice on a broad range of policy matters, while providing solutions to the organization related to the management and day‑to‑day operations of the organization.
• Lead and participate in projects identifying current and future business needs, industry best practices, opportunities and challenges of the organization or departments(s); providing recommendations and executing operational improvements to methods, systems and procedures that impact SaskPower’s operations and people.
• Lead and participate in the development, review, and implementation of business policies and procedures to support SaskPower’s strategic objectives.
• Lead and participate in cross‑functional work teams, strategic planning initiatives, workshops and meetings to ensure policies are practical, effective, and widely understood.
• Prepare and deliver policy presentations, reports and briefings for internal and external audiences.
• Drive and facilitate change, including making change happen throughout the organization through the implementation of strategic projects or initiatives.
• Develop and maintain strategic networks and business relationships both internal and external to SaskPower to foster a positive and productive work environment.
• Provide leadership and direction to project teams, corporate programs and/or assigned staff as required.
• Other related duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s Degree in Business Administration, Commerce, Engineering, or a related equivalent AND/OR;
• Master of Business Administration (MBA) would be considered an asset AND/OR;
• Five (5) years related experience in developing, leading, and executing business policy and customer focused strategies.
• Demonstrated ability to analyze and interpret policy impacts, facilitate strategic conversations, and present policy recommendations to senior leadership.
• Team leader and member with the ability to build and maintain strategic relationships both internal and external to SaskPower.
• Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism.
• Ability to impact and influence others while holding people accountable.
• Excellent oral and written communication skills.
• Ability to work and manage in a changing environment.
• Excellent interpersonal, facilitation, project management and decision making skills.
• Ability to foster a culture based on safety, innovation and teamwork.
• Demonstrated skill in SaskPower’s competencies.
• Must have a continuing record of professional development.

A suitable combination of relevant education and experience may also be considered

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of diversity and inclusion. We’re dedicated to creating and cultivating an inclusive workplace and a workforce that represents the communities we serve.

We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act. These include:

• Indigenous Peoples
• members of Visible Minority Groups
• persons with disabilities
• women
• LGBTQ2S+ community
• persons who served and are serving in the military
• newcomers to Saskatchewan

We base our selection process on merit and encourage all diverse groups to participate fully.

As part of our ongoing commitment to reconciliation, we prioritize hiring Indigenous Peoples as we recognize and respect their knowledge and experience. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace. Learn more at Commitment to Diversity.

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