Consultant, Continuous Improvement

Nova Scotia Health Authority; Halifax; On-site; CAD 63,000 - 77,000; Full time

Job summary

IWK Health in Halifax is seeking a Consultant to support Integrated Youth Services (IYS) within Mental Health and Addictions. You will lead service implementation, quality improvement and change management, collaborating with the IYS Nova Scotia leadership team to scale sites.

You bring 3+ years of program/project experience, PMP/CAPM is a plus, strong data analysis and facilitation skills, and ability to engage partners across health and social services. Travel across Nova Scotia is required.

Qualifications

• Undergraduate degree in Health Services Administration, Health Information Management, Business Administration, or Industrial Engineering required.
• Master’s degree (Health Services Administration, Business Administration or Industrial Engineering) asset.
• Minimum three (3) years’ experience leading strategic and/or performance improvement related projects.
• PMP or CAPM certification considered an asset.
• Experience facilitating or contributing to program planning and cross‑sector partnerships.
• Experience with system change initiatives through facilitation, problem solving and decision‑making.

Responsibilities

• Lead service implementation, quality improvement, change management and stakeholder engagement.
• Co-develop backbone structures, data collection methods and learning health system processes.
• Review trends and monitor evaluation data to identify gaps and strengthen implementation and outcomes.

Skills

Strategic project leadership

Change management

Data analysis

Facilitation

Communication skills

Time management

Education

Undergraduate degree in Health Services Administration, Health Information Management, Business Administration or Industrial Engineering

Master’s degree considered an asset

Tools

Relational database

Visual management software

Project management software

Simulation modelling software

Job description

Req ID: 228465
Department/Program: Integrated Youth Services , Mental Health And Addictions
Location:Halifax
Type of Employment: Permanent Hourly FT ( 100% FTE) x 1 position(s)
Start Date:November 2026
Union Status:Non-union, Management/Non Union Bargaining Unit
Compensation: $45.7463 - $56.0392 /hour
Closing Date: November 02, 2026 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Integrated Youth Services (IYS) is a dynamic pan-Canadian and international movement that aims to build effective, youth-focused and integrated services for mental health, substance use and related issues. The IWK Mental Health and Addictions program is leading and serving as the backbone organization for Integrated Youth Services, Nova Scotia which is a model based on community partnerships to better serve young people in our province. Informed by a national integrated youth services model, IYS Nova Scotia brings together key partners to offer low barrier, easy to access, youth friendly services, designed with youth and community where youth aged 12 to 25 can access a range of high quality, integrated services. In this model, multisectoral partners from mental health and addictions, opportunities and social development, education, primary care and social service organizations work collaboratively with youth and families to address youth needs in many areas of their lives.

Reporting to the Manager of Continuous Quality Improvement, Mental Health and Addictions with accountability to the Director of Integrated Youth Services IYS Nova Scotia. The Consultant will bring specific capacities and expertise in the areas of service implementation, quality improvement, change management, stakeholder engagement and co-development, coaching and system change. The consultant will work closely with the IYS Provincial Leadership Team and integrate evidence informed approaches to assist with the startup, implementation and scale of IYS sites across Nova Scotia, developing and implementing backbone structures, data collection methods and learning health system processes. Working collaboratively across teams, the Consultant will review trends and monitor evaluation data to identify gaps and opportunities to strengthen implementation activities and equitable outcomes.

Hours of Work

• Monday-Friday, 0830-1630; 75 hours bi-weekly
• Occasional evening work as necessary

This role will require travel throughout Nova Scotia.

Your Qualifications

• Undergraduate degree in Health Services Administration, Health Information Management, Business Administration, or Industrial Engineering required.
• Master’s degree, e.g. Health Services Administration, Business Administration or Industrial Engineering or a related field considered an asset.
• Minimum three (3) years’ experience leading strategic and/or performance improvement related projects required.
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification (Issued by Project Management Institute) considered an asset.
• Demonstrated ability to provide guidance and leadership to collaborative partnerships and experience facilitating or contributing to program planning.
• Experience in assisting organizations/agencies with system change initiatives through facilitation, problem solving, decision-making and conflict resolution.
• Excellent organizational, planning and time management skills, with the ability to multi-task, produce and coordinate projects to tight deadlines.
• Knowledge of Mental Health and Addictions and the health system.
• Comprehensive knowledge of program planning and strategic planning.
• Demonstrates excellent word processing, spreadsheet, relational database, visual management software, project management software and simulation modelling software skills.
• Comprehensive knowledge of system/process re-design methodologies.
• Comprehensive knowledge of evaluation design and methodology.
• Experience and demonstrated expertise in data management, data analysis, and statistics.
• Demonstrates excellent team building and management of group processes skills.
• Demonstrates excellent presentation communication skills (written and verbal) required.
• Demonstrates excellent interpersonal and facilitation skills.
• Demonstrates a high level of initiative, patience, prioritization, and organizational ability skills.
• Competency in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

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