Consultant, Business Systems Analyst

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A major Canadian bank is looking for a Business Systems Analyst to join its Client Account Management Technology team in Toronto. The role involves leading complex projects, supporting application activities, and designing strategic solutions to enhance client experience. Candidates should have over 4 years of relevant experience and a degree in Computer Science or Business, alongside strong analytical and communication skills.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Paid day off for personal growth

Qualifications

• 4+ years of experience working as a Business Systems Consultant, preferably within the Financial Services industry.
• Experience with Agile/Scrum methodologies and excellent documentation skills.
• Flexibility to jump in to support testing as needed.

Responsibilities

• Lead complex projects to design strategic solutions and support end-to-end project implementation.
• Engage in governance activities related to vendor management and ensure compliance.
• Assemble client-focused solutions that meet business requirements.

Skills

Analytical Thinking

Business Systems Analysis

Communication

Problem Solving

Service Delivery

Solution Requirements

Technical Knowledge

Education

Degree/Diploma in Computer Science, Business, or related field

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You will be joining CIBC’s Client Account Management Technology team, where you will lead complex projects to design strategic solutions. As a Consultant, Business Systems Analyst (BSA), you will support end-to-end project implementation and act as a subject matter expert in both business and technology. Conduct effective impact assessments of triage items, communicate root cause analysis, and provide recommendations for remediation. Prepare and validate solution design documents, ensuring clarity around scope, requirements, and quality assurance. Engage in governance activities related to vendor management, ensuring compliance and effective oversight. Support day-to-day application activities, focusing on audit and compliance for CAM application. Work with a diverse team to create and implement innovative solutions that enhance the client experience.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How you'll succeed

• Understanding and documenting requirements - Work closely with business partners to gather complicated business requirements and facilitate solution design discussions to ensure you meet project needs. Create strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.

• Solution design - Assemble client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.

• Leading and mentoring – Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

Who you are

• You can demonstrate 4+years of experience working as a Business Systems Consultant, preferably within the Financial Services industry. It is an asset if you have experience withClient Account Management or DRS applications.

• You have experience with Agile/Scrum methodologies, stakeholder management, excellent documentation skills, flexibility to jump in to support testing as needed.

• You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You have a degree/diploma in Computer Science, Business, and/or a related field, It’s an asset if you have experience with Agile methodologies, and Application and/or Architecture Development.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Systems Analysis, Communication, Problem Solving, Service Delivery, Solution Requirements, Technical Knowledge