Conseiller•ère service client | Solutions en air comprimé

TOPRING; Granby; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Customer Support Advisor to enhance client relationships and provide tailored solutions. In this dynamic role, you'll engage with customers, understand their needs, and deliver expert advice on compressed air systems. With a focus on service excellence, you will troubleshoot minor technical issues and collaborate with internal teams to ensure customer satisfaction. This full-time position offers a blend of in-office and remote work, promoting a healthy work-life balance. If you're passionate about customer service and eager to grow in a supportive environment, this opportunity is for you!

Benefits

Work-life balance programs

Fair salaries and profit-sharing

Retirement plan contributions

Customized training

Career development opportunities

Comprehensive medical and dental insurance

Telemedicine access

Employee assistance program

Recognition of achievements

Social activities and team celebrations

Qualifications

• 3+ years of experience in customer service, ideally in a technical environment.
• Excellent communication skills and strong customer orientation.

Responsibilities

• Answer incoming calls and understand customers' needs.
• Advise clients on products and offer tailored solutions.

Skills

Customer Service

Technical Support

Communication Skills

Problem Solving

Attention to Detail

Organizational Skills

Fluency in French

Fluency in English

Education

College Diploma in Administration or Technical Field

Tools

IT Software

Job description

Customer Support Advisor | Compressed Air Solutions

A new opportunity awaits you as a Customer Support Advisor within our team. You will be responsible for meeting Topring customers' needs and offering tailored solutions while building trusting relationships.

Topring is a proudly Canadian company, well established in Granby, that brings its expertise in compressed air to the manufacturing, automotive, and construction sectors. With our wide range of solutions and personalized advice, we help our customers improve productivity, reduce accident risks and save energy.

WHAT WILL YOU DO

• Answer incoming calls and understand customers' needs.
• Advise clients on our products and offer solutions tailored to their business reality.
• Accurately process and input orders, ensuring appropriate follow-up.
• Provide support for minor technical issues and coordinate with internal specialists for more complex problems.
• Develop and maintain trust-based relationships with internal departments.
• Promote the added value of Topring's offerings and their benefits.
• Rigorously follow established procedures and processes to ensure consistent service and team efficiency.

WHAT WE ARE SEEKING FOR

• 3+ years of experience in customer service, ideally in a technical or industrial environment.
• College diploma in administration, a technical field, or equivalent experience.
• Knowledge of compressed air systems or a strong interest in learning about it.
• Excellent communication skills and strong customer orientation.
• Proficiency in IT and the ability to manage software and multitask effectively.
• Attention to detail, autonomy, and strong organizational skills.
• Ability to work in a constantly evolving office environment.
• Curiosity and aptitude for understanding and explaining technical concepts.
• Fluency in French and English.
• This is a permanent full-time position based in Granby, with the opportunity to work remotely two days a week.

WHO YOU WILL COLLABORATE WITH

• Join our customer service team and report to the Customer Support Director.
• Topring is a collaborative team of nearly 75 people with diverse strengths. You will have the chance to work with departments including sales, procurement, technical, marketing, administration, warehouse, and talent & culture.

WHAT ARE THE PERKS

• Work-life balance: We offer various programs to promote flexibility and well-being.
• Compensation: We aim for fair salaries and profit-sharing within the company.
• Retirement Plan: We contribute to your retirement plan.
• Training: We invest in professional development by offering customized training.
• Growth Opportunities: We encourage career development based on each team member’s strengths and interests.
• Insurance: Comprehensive medical and dental insurance plans are available.
• Telemedicine and Employee Assistance Program: Free access to healthcare professionals and support services, including family coverage.
• Recognition: We take the time to acknowledge achievements and teamwork.
• Social Life at Topring: We organize social activities and surprises to celebrate team successes.

As a company, we are committed to providing a healthy and harmonious work environment focused on diversity, inclusion, and equity. Topring welcomes and encourages everyone to apply for our job opportunities. Let's build something great together!

To learn more about Topring and our company culture, visit our website.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Industrial Machinery Manufacturing