Conseillère beauté - Beauty advisor Jo Malone-1

Holt, Renfrew & Co.; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading luxury retail store in Montreal is seeking a Beauty Advisor to build relationships with clients and enhance sales through exceptional service. The ideal candidate will have a high school diploma, proven sales skills, and experience in luxury retail. A flexible schedule and bilingualism in French and English are essential. This role offers competitive compensation, employee benefits, and opportunities for growth.

Benefits

Competitive compensation

Employee discounts

Health & dental benefits

Tuition assistance

Ongoing development opportunities

Qualifications

• Minimum of 2 years experience in commission-based sales.
• Flexibility to work evenings, weekends, and holidays.
• Make-up or aesthetics certification may be required for specific brands.

Responsibilities

• Provide exceptional service and sales experience.
• Exceed personal and brand sales goals.
• Develop and maintain client relationships.
• Perform visual merchandising and related tasks.
• Adhere to health and safety policies.

Skills

Sales surpassing

Team collaboration

Bilingual (French and English)

Education

High school diploma or equivalent

Job description

Conseillère beauté - Beauty advisor Jo Malone

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. Our partnerships with iconic luxury brands and commitments to social responsibility make every day inspiring.

We provide competitive compensation, employee discounts, pension, health & dental benefits, tuition assistance, and ongoing development opportunities.

Conseiller(ère) beauté

The beauty advisor is responsible for building strong, lasting relationships with clients to increase sales, service quality, and loyalty.

Key responsibilities include:

• Providing an exceptional service and sales experience to all clients.
• Exceeding personal and brand sales and service goals.
• Developing a loyal client base by acquiring new clients, nurturing existing relationships, and retaining loyal customers.
• Sharing extensive product knowledge with the sales team.
• Maintaining relationships with buyers, vendors, and sales managers.
• Driving brand sales through marketing opportunities, event execution, and assortment recommendations, and communicating suggestions to management.
• Participating in educational sessions, product knowledge seminars, and vendor events.
• Performing visual merchandising, floor recovery, pricing adjustments, and related tasks.
• Maintaining regular communication with clients via phone, email, or mail regarding store events, product requests, follow-ups, and special dates.
• Resolving customer service issues and collaborating with sales management on complex problems.
• Adhering to health and safety policies.
• Performing additional duties as assigned.

Ideal candidate profile:

• High school diploma or equivalent.
• Proven ability to surpass sales targets.
• Strong team player with collaborative skills.
• Ability to multitask in a fast-paced environment with minimal supervision.
• Flexible schedule including evenings, weekends, and holidays.
• At least 2 years of experience in commission-based sales.
• Make-up or aesthetics certification may be required for specific brands.
• Experience in luxury retail preferred.
• Bilingual in French and English.

Success metrics:

• Contribution to financial goals.
• Achievement of individual and team service objectives.
• Customer feedback and satisfaction.

Holt Renfrew is an equal opportunity employer committed to diversity and inclusion. For accommodations during the recruitment process, contact us at [e-mail]. All requests are confidential.