Conseiller Tesla Virtuel | Tesla Advisor, Inside Sales Inbound Call Center

Tesla; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

Tesla is seeking a Virtual Advisor to guide customers through the vehicle purchase process while becoming an expert in Tesla's innovative sales model. The position entails interacting with customers, documenting information, and maintaining relationships from first contact through delivery. Ideal candidates will demonstrate strong communication abilities and a track record in sales.

Qualifications

• 1+ years of customer service and/or sales experience with proven track record.
• Exceptional customer service, sales, and soft skills.
• Ability to work in a team-based environment.

Responsibilities

• Fielding inbound calls to assist customers regarding Tesla products.
• Maintaining customer relationships throughout their purchasing journey.
• Developing and managing a sales pipeline.

Skills

Customer service

Sales

Interpersonal communication

Multitasking

Detail-oriented

Tools

MS Office

CRM applications

Job description

Conseiller Tesla Virtuel | Tesla Advisor, Inside Sales Inbound Call Center

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Conseiller Tesla Virtuel | Tesla Advisor, Inside Sales Inbound Call Center

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What To Expect

The role of the Inside Sales Advisor is to educate, inspire, and skillfully guide Tesla’s potential customers through the vehicle purchase and configuration process. Inside Sales Advisors have the incredible opportunity to advise potential Tesla customers from all over North America, while honing their abilities in lead qualification.

We expect members of this team to become experts in our products and the direct-from-manufacturer sales model that has made Tesla an innovator in the automotive industry.

The ideal candidate will possess exceptional interpersonal communication skills, unshakeable moral fortitude, and a strong awareness of professional behavior when supporting customers.

What You'll Do

• Fielding inbound calls to interact with customers in topics surrounding Tesla Sales, Service, and Delivery
• Reviewing and assessing customer inquiries, escalating follow-ups, managing pre-delivery orders, and analyzing post-delivery feedback
• Using a consultative approach to influence customer purchases while also buying into Tesla's mission, business model and brand. Accurately documenting data, concerns, and relevant information on the various tools used
• Maintaining customer relationships from the initial interaction throughout the customer journey. Accurately document data, concerns and relevant information on various tools used
• Developing and maintaining a sales pipeline. Achieving personal and group monthly metrics with the field teams
• Seeking ways to collaborate with Tesla team while communicating ways to increase performance collectively with business partners and field teams
• Read, analyze, follow processes and use good judgment when necessary. Follow up to provide feedback when necessary

What You'll Bring

• The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec
• 1+ years of customer service and / or sales experience with proven track record to meet and exceed goals
• Exceptional customer service, sales, and soft skills
• Ability to effectively prioritize and multitask
• Ability to follow oral and written instructions with attention to detail. Establish and maintain positive and cooperative working relationships. Proof of exceptional ability
• Ability to work in a team-based environment and achieve common goals
• Proficient with standard corporate productivity tools including email, voicemail, MS Office, internet navigation, CRM applications

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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