Conseiller technique en implantation

Equest; Vancouver; Remote; CAD 65,000 - 90,000; Full time

Job summary

A leading company focused on parking and enforcement software is looking for a Technical Implementation Advisor. This remote position requires an enthusiastic professional skilled in customer service and technical implementation to support clients effectively. Join a team that translates client requirements into practical solutions and contributes to meeting project milestones in a dynamic environment.

Benefits

Flexible work conditions

2 weeks' vacation and 5 personal days

Comprehensive Medical, Dental and Vision coverage

RRSP matching programs and employee stock ownership

Lifestyle rewards

Qualifications

• Strong knowledge of network infrastructure and security.
• Experience with MsSQL and PostgreSQL databases.
• Ability to troubleshoot complex systems.

Responsibilities

• Perform business process requirements analysis and system configuration.
• Provide technical installation and implementation support.
• Conduct end-user training and document processes.

Skills

Customer care

Technical support

Problem-solving

Communication (English and French)

Education

BA / BSc, related College Technical diploma

Tools

Jira

Confluence

Docker

Ansible

Jenkins

Job description

• Washington, DC
• etc....

Technical Implementation Advisor :

gtechna, a division of Harris Computer

Remote position

gtechna is looking for a Technical Implementation Advisor that will be responsible for technical related tasks during implementation projects and provide technical installation and implementation support services for new and existing clients. The ideal candidate is an enthusiastic, team-oriented professional that provides outstanding customer service, has excellent deductive abilities, and thrives on delivering project milestones in a fast-paced environment.

Working closely with the Project Managers, the Implementation Advisor is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.

This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training, and support.

gtechna head office is located in Ville Saint-Laurent, Québec.

Remote work opportunities are available.

What you will be doing :

• Be the primary technician to the configuration of our software suite to meet our client's requirements
• Participate in discovery sessions with our clients to define and understand the technical requirements to be implemented
• Configure our software suit using workflow and business rules to allow clients to conduct their business processes
• Serve as a customer advocate and facilitate communication with other internal departments; Work with cross-functional team members including Project Managers, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
• Be adept on the functionality and capabilities of our software suit, making enhancement requests to our product development team when appropriate
• Assist clients with end-to-end system testing and troubleshooting
• Document training materials and effectively train the end-users in how to use the software in both remote and classroom-led sessions

What we are looking for :

• BA / BSc, related College Technical diploma; or equivalent applicable industry experience
• Good knowledge of :
• Network infrastructure
• Network security
• MsSQL and PostgreSQL database
• Working with VMs
• VPN connectivity
• English and French written and verbal communication skills, as we have candidate in Quebec and the rest of the Canada.
• Demonstrable customer care and focus

What would make you stand out :

• Working knowledge of Jira & Confluence
• Knowledge on Java / Tomcat implementation (Windows / Linux)
• Experience using Docker, Ansible, Jenkins, or other similar technologies
• Experience in the parking industry, enforcement and / or government software implementations
• Valid driver's license
• Excellent oral and written communication skills both in English and French

What we offer :

• Flexible work conditions
• 2 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• RRSP matching programs and employee stock ownership
• Lifestyle rewards

Our business is about parking and enforcement software, yes. But it's also about operations and customer relationships. gtechna develops ecitation software to automate law enforcement and parking activity, as well as civil code regulations for police and public works departments in North America. For over 20 years, gtechna has built an impeccable track record.

We are currently installed with 150+ agencies and our top tier accounts are :

• Washington, DC
• Montreal Police, QC

etc....

• Only successful candidates will be contacted.

Harris is an Equal Opportunity Employer and members of the following targeted groups are encouraged to apply : women, persons with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

The Harris Talent Acquisition team does not use text messages to contact candidates or solicit confidential information. We encourage all candidates to apply for advertised positions. They will be contacted either by a Harris manager or by a member of the Talent Acquisition team for an interview, once the required criteria have been met.

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