Conseiller, Soutien aux PME / Account Advisor, SME

Global Payment Holding Company; Toronto; Hybrid; CAD 45,000 - 50,000; Full time

Job summary

A financial services company in Ontario is seeking an Account Advisor to drive revenue by managing merchant accounts and providing exceptional customer service. The ideal candidate has 1-2 years of sales experience, is bilingual in English and French, and possesses strong negotiation skills. Competitive benefits and a supportive environment are offered.

Benefits

Health insurance

Short-Term and Long-Term disability coverage

Flexible working hours

Tuition reimbursement

Gym membership

Employee stock purchase program

Qualifications

• 1-2 years of Sales experience in a similar industry.
• Bilingual in English and French.
• Exceptional written and verbal communication skills.

Responsibilities

• Generate revenue by up-selling and cross-selling to existing merchant accounts.
• Provide superior customer service for high-value small and medium enterprises.
• Manage retention issues and maintain a high retention ratio.

Skills

Negotiation skills

Sales skills

Customer service skills

Interpersonal skills

Relationship building

Education

Post Secondary education with focus on Business, Sales or Marketing

Tools

Word

Excel

Outlook

Google tools

Job description

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Who are we

Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Our worldwide team of approximately 24 000 is helping customers achieve amazing results. Its our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

Our Values :

Our people come first - Being the partner of choice - Making it easy to do business with us - Being personally accountable - Ensuring a timely and consistent execution.

Why Work for Global Payments

Corporate citizenship is fundamental to our values. We offer real opportunities to grow professionally and believe in a collaborative friendly work environment with a relaxed casual dress code.

We offer competitive benefits such as health insurance Short-Term and Long-Term disability coverage life insurance plans retirement savings programs employee stock purchase program employee assistance program flexible working tuition reimbursement program gym membership corporate rates volunteering opportunities ... and more!

Role :

Based in either Montreal or Toronto reporting to Team Leader Small & Medium Enterprise the primary purpose of the Account Advisor is to generate revenue through up-selling and cross-selling retain existing merchant accounts build and maintain an excellent relationship with merchants while providing superior customer service for high value small and medium enterprise.

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Salary range : 45 000 - 50 000 bonus

Main Responsibilities :

Revenue Generation

Identify all sales opportunities within assigned Small Business Portfolios

Cross Sells / Up Sells of bank card services

Process terminal sales and upgrades

Manage re-pricing of merchants to profitable level where applicable

Promote and sell additional services offered by Global Payments and Existing Partners

Customer Retention / Account Maintenance

Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold

Maintain a high retention ratio

Add Locations Setups

Assist with equipment setups

Lead Integration Projects

Process account changes

New Merchant Location Setups

Integrated POS Setups

Customer Service

Represent as one stop Resolution

Ensure a 24-48 hour follow up with all Voice mail Trackers Emails

Provide strong follow up for all setups and orders

Minimize all escalation issues at first point of contact

Ensure all issues are documented in Tracker with follow-up resolutions

Required Qualifications

Post Secondary education preferably with focus on Business Sales or Marketing

1-2 years of Sales experience preferably in a similar industry

Bilingual in English and French

A natural talent for negotiation

Strong outbound and inbound phone sales skills

Very good at building relationships and nurturing them via telephone and email

Exceptional written and verbal skills

Strong interpersonal skills with an emphasis on sales / superior customer service skills

Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions

Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients

Excellent working knowledge of several PC based applications including : Word Excel Outlook and Google tools

Strong analytical skills required to work independently and escalate to management when necessary

Willingness and ability to quickly learn and understand all Global Payments services products and rate structures

• We thank all applicants for their interest. Only those selected for an interview will be contacted.

This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the discretion of the Global Payments / TSYS.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Benefits : Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at : position listed in this requisition is ineligible for the referral bonus award program

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Qui sommes-nous

Global Payments est lune des principales entreprises spcialises dans les technologies de paiement dans le monde. Chez Global Payments nous enrichissons le commerce grce notre expertise et notre perspective mondiale. Axs sur linnovation nous rpondons aux besoins de nos clients. De plus nous nous engageons offrir un service exemplaire nos employs nos clients et nos collectivits.

Notre quipe qui compte environ 24000 employs lchelle mondiale aide nos clients obtenir des rsultats exceptionnels. Notre passion pour la russite nous permet de nous dmarquer de la concurrence depuis des annes. Joignez-vous nous pour laisser votre trace dans le monde des technologies de paiement de demain.

Nos valeurs :

Notre personnel et nos partenaires sont notre priorit - Partenaire de choix - Approche simplifie en affaires - Responsabilit personnelle - Excution cohrente et en temps opportun.

Pourquoi travailler chez Global Payments

Nous offrons de relles occasions de croissance professionnelle et favorisons un environnement de travail collaboratif harmonieux et amical avec un code vestimentaire dcontract.

Notre programme davantages sociaux comptitifs disponible aprs 30 jours lemploi comprend des lments tels que : assurance maladie assurance invalidit de courte et longue dure assurance vie programmes dpargne retraite programme dachat dactions des employs programme daide aux employs horaire flexible programme de remboursement des frais de scolarit tarifs corporatifs pour centre de conditionnement physique possibilits de bnvolat... et plus encore!

Rle :

Bas Montral ou Toronto le but principal du Conseiller aux PME est de gnrer des revenus de conserver les comptes marchands existants et de maintenir une excellente relation en tablissant des relations et en fournissant un service la clientle de qualit suprieure pour les petites et moyennes entreprises.

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chelle salariale : 45 000 - 50 000 bonus

Responsabilits Principales :

Gnrer des revenus

Identifier les opportunits de vente dans les portefeuilles de PME attribus

Augmenter les ventes croises et / ou ventes incitatives des services de cartes bancaires

Faire les ventes et mises niveau de terminaux

Rvaluer les tarifs des commerants et ajuster selon la rentabilit du compte

Promouvoir et vendre des services supplmentaires offerts par Global Payments et des partenaires existants

Rtention client / Maintenance du compte

Grer tous les problmes de rtention en utilisant des comptences de ngociation pour maintenir le commerant un seuil tabli

Maintenir un taux lev de rtention

Assister les marchands avec les configurations dquipements

Participer aux principaux projets dintgration

Effectuer les changements de compte

Offrir un support pour les nouveaux paramtres et / ou configurations demplacement du marchand

Effectuer la configuration de point de vente intgres

Service la clientle

Rsolution de problmes rapide et efficace

Effectuer un suivi dans les 24-48 heures pour tous les messages vocaux trackers e-mails

Fournir un service hors pair pour toutes les configurations et commandes

Minimiser tous les problmes descalade au premier point de contact

Faire la documentation de tous les problmes dans le Tracker avec des rsolutions de suivi

Qualifications Ncessaires :

tudes postsecondaires de prfrence en administration ventes ou marketing

Possder 1-2 ans dexprience en vente et / ou gestion de compte

Bilingue en anglais et en franais tant loral qu lcrit

Possder un talent naturel pour la ngociation

Fortes comptences de vente au tlphone pour les appels sortants et entrants

Solides comptences en communication tant au niveau oral qucrit

Fortes comptences interpersonnelles en mettant laccent sur les ventes et comptences suprieures en service la clientle

Capacit didentifier tous les besoins et problmes des commerants en utilisant des comptences de sondage et en utilisant des questions ouvertes

Trs bonne gestion du temps et fortes comptences organisationnelles afin de fournir des produits et services aux clients de manire efficace

Solides connaissances de plusieurs applications bases sur PC notamment : Word Excel Powerpoint et les outils Google

Solides comptences analytiques requises pour travailler de manire autonome et possder un bon jugement pour escalader les problmes la direction au besoin

Dsir et capacit dapprendre rapidement et de faon approfondies tous les services produits et structures tarifaires de Global Payments

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Lutilisation du masculin a pour unique but dallger le texte. Nous remercions sincrement tous les postulants. Nous contacterons seulement ceux qui seront choisis pour une entrevue.

Global Payments est un employeur qui favorise lgalit des chances. Nous valorisons la diversit et linclusion et assurons des opportunits gales tous nos employs et postulants sans gard la race la couleur la religion le sexe lorigine ltat civil lorientation sexuelle lidentit ou lexpression de genre le handicap physique ou mental ou tout autre principe de base protg par la loi et nous sommes heureux de fournir aux membres de notre quipe un environnement de travail sain et agrable.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Required Experience :

Unclear Seniority

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1