Conseiller, Soutien aux PME / Account Advisor, SME

Total System Services; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading payment technology provider in Toronto is seeking an Account Advisor to generate revenue through up-selling and cross-selling as well as to maintain strong customer relationships. The ideal candidate will have 1-2 years of sales experience, be bilingual in English and French, and possess strong negotiation and customer service skills. This role offers a competitive salary plus bonus and benefits including health insurance and flexible working options.

Benefits

Health insurance

Flexible working

Gym membership corporate rates

Tuition reimbursement program

Qualifications

• 1-2 years of sales/account management experience, preferably in a similar industry.
• Bilingual in English and French.
• Ability to identify merchant needs using probing skills.

Responsibilities

• Generate revenue through up-selling and cross-selling.
• Handle all retention issues using strong negotiation skills.
• Ensure a 24-48 hour follow up with all voice mail, trackers, emails.

Skills

Negotiation skills

Outbound and inbound phone sales skills

Relationship building

Customer service skills

Analytical skills

Education

High school diploma

Tools

Word

Excel

Outlook

Google tools

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

Who are we?

Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Our worldwide team of approximately 24,000 is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

Our Values:

Our people come first - Being the partner of choice - Making it easy to do business with us - Being personally accountable - Ensuring a timely and consistent execution.

Why Work for Global Payments?

Corporate citizenship is fundamental to our values. We offer real opportunities to grow professionally and believe in a collaborative, friendly work environment with a relaxed, casual dress code.

We offer competitive benefits such as health insurance, Short-Term and Long-Term disability coverage, life insurance plans, retirement savings programs, employee stock purchase program, employee assistance program, flexible working, tuition reimbursement program, gym membership corporate rates, volunteering opportunities ... and more!

Role:

Based in Toronto, reporting to Team Leader, Small & Medium Enterprise, the primary purpose of the Account Advisor is to generate revenue through up-selling and cross-selling, retain existing merchant accounts, build and maintain an excellent relationship with merchants while providing superior customer service for high value, small and medium enterprise.

Salary: 50,000 + bonus

Main Responsibilities:

Revenue Generation

• Identify all sales opportunities within assigned Small Business Portfolios
• Cross Sells/Up Sells of bank card services
• Process terminal sales and upgrades
• Manage re-pricing of merchants to profitable level where applicable
• Promote and sell additional services offered by Global Payments and Existing Partners

Customer Retention / Account Maintenance

• Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold
• Maintain a high retention ratio
• Add Locations Setups
• Assist with equipment setups
• Lead Integration Projects
• Process account changes
• New Merchant Location Setups
• Integrated POS Setups

Customer Service

• Represent as one stop Resolution
• Ensure a 24-48 hour follow up with all Voice mail, Trackers, Emails
• Provide strong follow up for all setups and orders
• Minimize all escalation issues at first point of contact
• Ensure all issues are documented in Tracker with follow-up resolutions

Required Qualifications

• High school diploma
• 1-2 years of Sales / account management experience, preferably in a similar industry
• Bilingual in English and French
• A natural talent for negotiation
• Strong outbound and inbound phone sales skills
• Very good at building relationships and nurturing them via telephone and email
• Exceptional written and verbal skills
• Strong interpersonal skills with an emphasis on sales/superior customer service skills
• Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
• Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
• Excellent working knowledge of several PC based applications including: Word, Excel, Outlook, and Google tools
• Strong analytical skills required to work independently and escalate to management when necessary
• Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.