Conseiller.ère, support technique – Toronto Technologies numériques

Caisse de dépôt et placement du Québec; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading financial institution as a Desktop Technician in Toronto, providing essential support for IT systems across the Americas. You will be the first point of contact for user incidents, ensuring smooth operations and enhancing collaboration through technology. The role requires strong customer service skills, problem-solving abilities, and proficiency in various IT tools. This position offers opportunities for growth and a commitment to diversity and inclusion.

Qualifications

• 1-4 years of experience as a desktop technician.
• Fluent in English, good command of French.

Responsibilities

• Act as the first contact for user incidents.
• Analyze requests, diagnose, and resolve software and hardware issues.
• Document troubleshooting processes and procedures.

Skills

Customer Service

Problem Solving

Organizational Skills

Team Spirit

Communication

Tools

Windows

Office 365

InTune

Conference Room Technologies

Job description

Become invested in the community!

Join the CDPQ team and take pride in contributing to the financial future of millions of Quebecers by creating a more sustainable world.

At CDPQ:

• We value your unique contribution to a world-class team.
• We give you work that allows you to flourish and excel.
• We offer opportunities to learn from experts who generously share their knowledge.
• We are fully invested so that you can fulfill our mission every day.

Job Description

Within the support and international assistance team, the incumbent provides support, maintenance, and troubleshooting of computers, peripherals, and software according to established standards. The person will contact users, follow up on their requests, and ensure completion. Support will be provided to the Toronto office and other offices across the Americas.

The desktop environment is a key aspect of CDPQ's TN evolution strategy, aiming to stay connected everywhere at all times, support globalization, and deploy tools to enhance collaboration. This includes upgrading workstations, managing office tools, collaboration tools, videoconferencing, and telephony.

Responsibilities include:

• Act as the first contact for user incidents;
• Analyze requests, diagnose, and resolve software and hardware issues;
• Proactively follow up on requests and communicate with users;
• Install, configure, maintain, and relocate computers and peripherals;
• Support conference room technology;
• Participate in production deployments according to standards;
• Document troubleshooting processes and procedures;
• Participate in workstation-related projects;
• Provide basic training on tools to users;
• Support on-call outside of business hours;
• Follow up with vendors on various initiatives;
• Serve as the first point of contact for service requests related to equipment, software, applications, and network issues, escalating high-priority problems to management;
• Provide first-level training and support for major CDPQ business applications;
• Manage IT onboarding and offboarding of new hires.

Candidate Profile:

• Ambitious, accountable, open, collaborative, and communicative;
• Advisory skills and ease in explaining solutions;
• Tolerance for ambiguity, organizational skills, autonomy, and rigor;
• Initiative-driven.

Qualifications:

• Strong customer service skills and excellent interpersonal abilities;
• Between 1 and 4 years of experience as a desktop technician;
• Understanding of international support environments (an asset);
• Ability to work under pressure;
• Excellent problem-solving skills;
• Proficiency in Windows, Office 365, InTune, conference room technologies;
• Organizational skills, team spirit;
• Ability to install and relocate IT equipment;
• Fluent in English and good command of French, both spoken and written.

#LI-DNI

Feeling that my role is important. Having fun every day. Growing in step with my ambitions. Earning compensation that reflects my contribution. That’s the professional experience CDPQ offers!

We carefully review each application and contact those selected for an interview.

CDPQ is committed to equal employment opportunities for all. Women, visible/ethnic minorities, Indigenous peoples, and individuals with disabilities are encouraged to apply. Even if your qualifications do not meet all criteria, please apply or contact us!

We are dedicated to promoting equity, diversity, and inclusion as core values, viewing them as sources of enrichment and pride for all employees. Please inform us if you require accommodations during the recruitment process.

CDPQ represents La Caisse de dépôt et placement du Québec and its subsidiaries.