Conseiller(Ère) Beauté - Beauty Advisor - Multi Fragrance

HOLT RENFREW; Montreal; On-site; CAD 30,000 - 40,000; Full time

Job summary

Une entreprise de luxe recherche un(e) conseiller(ère) beauté passionné(e) par le service à la clientèle et la vente. Vous serez responsable de développer des relations durables avec les clients tout en atteignant vos objectifs de vente. Ce rôle exige une expérience en vente dans un environnement haut de gamme et la capacité de partager votre connaissance approfondie des produits.

Benefits

Remise généreuse pour les employés

Enseignement continu et développement

Pension

Couverture santé et dentaire

Assistance pour les frais de scolarité

Qualifications

• Au moins 2 ans d'expérience dans un environnement de vente basé sur la commission.
• Expérience en vente de luxe souhaitée.
• Bilingue (français et anglais).

Responsibilities

• Fournir une expérience de vente et de service exceptionnelle.
• Construire une base de clients fidèle.
• Stimuler les ventes de la marque en identifiant des opportunités marketing.

Skills

Collaboration

Multitâche

Service à la clientèle

Education

Diplôme d'études secondaires

Diplôme de maquilleur ou d'esthéticien

Job description

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. From our partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew provides a competitive total compensation package, a generous employee discount, pension, health & dental benefits, tuition assistance, and ongoing learning and development opportunities.

Conseiller(ère) beauté

The beauty advisor is responsible for developing close and lasting relationships with clients to increase sales, service levels, and loyalty.

The specific responsibilities include, but are not limited to:

1. Providing an exceptional service and sales experience to all clients.
2. Exceeding all personal sales and service objectives.
3. Exceeding brand sales and service objectives.
4. Building a loyal personal client base by consistently acquiring new clients, strengthening relationships with existing clients, and retaining loyal customers.
5. Sharing in-depth product knowledge with the sales team.
6. Maintaining lasting relationships with buyers, suppliers, and the sales manager.
7. Stimulating brand sales by identifying key marketing opportunities, organizing events, making assortment recommendations, etc.; regularly communicating suggestions to store management.
8. Attending all educational sessions, including product info sessions, supplier seminars, and Holt Renfrew workshops.
9. Rearranging displays, merchandising, pricing changes, and other tasks supporting sales.
10. Regularly communicating with personal clients via phone, mail, or email about store events, product requests, post-sale follow-up, birthdays, etc.
11. Resolving customer service issues and collaborating with sales management on difficulties not covered by guidelines.
12. Complying with all health and safety policies and requirements.
13. Performing other assigned tasks.

The ideal candidate possesses:

• High school diploma.
• Highly collaborative; works well with others in a team-oriented environment.
• Ability to work in a fast-paced environment requiring multitasking with minimal supervision.
• Flexibility to work variable hours, including evenings, weekends, and holidays.
• At least 2 years of experience in a commission-based sales environment.
• Makeup artist or esthetician diploma required for certain ranges.
• Previous experience in luxury retail, preferably in a luxury environment.
• Fluent in both French and English.
• Ensuring compliance with privacy, regulatory, and cybersecurity measures.

Success will be evaluated based on:

• Contribution to financial objectives.
• Individual goals related to service achievement.
• Internal and external client feedback.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees—diverse backgrounds, abilities, and experiences strengthen our business. If you require accommodations during the recruitment process, please email [e-mail]. All requests are confidential and will be handled to ensure an accessible candidate experience.