Conseiller en Vente — Service client, Formation

Staples Canada; Terrebonne; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada is seeking a customer-focused associate in Terrebonne to deliver exceptional service and drive sales across furniture, technology, and supplies. You will work with store leaders to achieve sales and margin goals while maintaining brand standards and a safe, well-merchandised store environment.

Responsibilities include assisting customers, processing POS transactions, handling shipping and marketing tools, and ensuring demo units and signage are kept up to date.

Qualifications

• 3 months to 1 year of prior retail experience preferred.
• Strong customer service and communication skills required.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques in our selling model.
• Handle transactions using the POS system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Skills

Customer service

Team collaboration

Retail experience

Job description

Staples Canada is seeking a customer-focused associate in Terrebonne to deliver exceptional service and drive sales across furniture, technology, and supplies. You will work with store leaders to achieve sales and margin goals while maintaining brand standards and a safe, well-merchandised store environment.

Responsibilities include assisting customers, processing POS transactions, handling shipping and marketing tools, and ensuring demo units and signage are kept up to date.