Conseiller en solutions de prêt

Fairstone Bank; Windsor; On-site; CAD 40,000 - 55,000; Full time

Job summary

Fairstone Bank is seeking a Consultant in Loan Solutions to provide exceptional customer service and support in loan processing. This role offers extensive professional development, flexible schedules, and a comprehensive benefits package. Ideal candidates will be compassionate, personable, and driven to succeed, with no prior experience required.

Benefits

Paid coaching and training

Employee Referral Program: $2,000 to $5,000

Employee Discounts

Education Support: Up to $3,000

3 weeks vacation plus 6 additional days

Pension: Up to 6% contribution

Comprehensive benefits package

Flexible schedules available

Qualifications

• No experience required, but determination and willingness to learn are essential.
• High school diploma or equivalent is an asset.

Responsibilities

• Support customers over the phone and in person.
• Gather loan information and sell loan products.
• Handle cash controls and follow up on past-due accounts.

Skills

Customer service

Sales

Leadership

Compassionate

Personable

Education

High school diploma or equivalent

Job description

Come join Fairstone Financial as a Consultant in Loan Solutions.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.

We require no experience but determination! If you are willing to learn, we are willing to invest in your future!

At Fairstone, we invest in our employees. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

FIRST THING – WHAT YOU NEED TO SUCCEED?

You need to love customer-facing roles and engaging with your community. We want individuals who are compassionate, personable, and driven to succeed!

• Professional Development: Paid coaching, training, paid eLearning courses (Fairstone University), and opportunities to build your customer service, sales, and leadership skills.
• Employee Referral Program: $2,000 to $5,000
• Employee Discounts: Phone plans, gym memberships, and many retailer discounts
• Education Support: Up to $3,000
• Compensation: Base salary plus multiple incentives, including a reward program with points for travel or goods
• Vacation: 3 weeks plus 6 additional days at your convenience, in addition to statutory holidays
• PENSION: Up to 6% contribution, with a 3% company donation and up to 3% matching your contribution
• Benefits: Comprehensive package, adjustable to your needs, including virtual healthcare
• Flexible schedules: Full-time and part-time positions available between 20 to 37.5 hours per week in our branches (varies by district)

ABOUT THE ROLE:

As a Consultant in Loan Solutions, you will support customers and prospective customers both over the phone and in person to provide best-in-class service. Your responsibilities include:

• Gathering loan information
• Selling loan and protection products
• Closing loans virtually and in person
• Following up on past-due accounts
• Handling cash controls, including payments
• Committing to personal training and development to support our mission of delivering the best borrowing experience, earning customer trust and loyalty

WHAT WE REQUIRE: Authorized to work in Canada

• High school diploma or equivalent is an asset

PREREQUISITE: Maintain a positive, supportive attitude and help foster a gratifying work atmosphere!

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!