Connection Process Analyst

AESO; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A utility provider in Calgary is seeking a motivated Connection Process Analyst to join their Regulatory and Transmission Services Team. This entry-level role involves managing System Access Service Requests, developing process documentation, and collaborating with cross-functional teams. Candidates should have a Bachelor's degree and proficiency in Microsoft 365. The position offers a competitive salary, a hybrid work model, and various benefits including health support and a defined contribution pension plan.

Benefits

Competitive salary

Health and dental benefits

Mental health support

Defined contribution pension plan

Learning and development opportunities

Qualifications

• Prior project coordination experience is considered an asset.
• Classes or courses in project management would be considered an asset.
• Ability to prioritize multiple priorities concurrently.

Responsibilities

• Accountable for System Access Service Request (SASR) admissions.
• Manage external distribution of project communications.
• Maintain productive relationships with team members and stakeholders.

Skills

Project coordination

Interpersonal skills

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft 365

Adobe

SharePoint

Power BI

Job description

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.

Job Description

If you are a current AESO employee or contractor, please view openings and apply through our internal site at Workday .

We are looking for a reliable, interpersonal, motivated individual to join our Regulatory and Transmission Services Team as a Connection Process Analyst.

Our Regulatory and Transmission Services Team provides crucial support for connection and system projects, optimizing processes, and driving efficiency. As guardians of the AESO’s transmission project processes, we lead with precision, integrity, and innovation. Our team is responsible for overseeing the AESO connection and system processes, including developing and maintaining process documentation, tools, and managing changes.

As a Connection Process Analyst you will be accountable for System Access Service Request (SASR) admissions, review and processing, and project document development and management. This entry-level position coordinates within the Transmission Services team and cross functionally with other members of the Customer Connections business units, including project management and engineering disciplines. This role also communicates on routine matters with external stakeholders. Career progression opportunities for this role include the Analyst and Project Management competency streams.

This full-time opportunity offers a competitive salary, and a variable pay program. We also have paid vacation and flex time, health and dental benefits, mental health support, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package.

You will enjoy working in this team:

• You flourish in a hybrid work environment, where the team is in the office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are flexible for where you work best.

• You enjoy working in a team of bright professionals, and work and learn in a diverse atmosphere – our team and colleagues have varied backgrounds, experiences, and perspectives.

• You are reliable and able to support the team on different initiatives.

• You are driven and have good problem-solving skills.

• You work well with limited direction, both independently and within a team environment.

• You have strong interpersonal skills and able to collaborate between AESO and external stakeholders.

• You have an inquisitive mind and appreciate opportunities for innovation and continuous learning.

• You enjoy attention to details and are clear and concise in your written communication.

Accountabilities include but are not limited to:

• Collect information and process application forms and documents in support of the AESO Connection Process.

• Receive and process new or amended applications for system access service (SASRs), facilitate cross functional SASR review and create project file architecture with accuracy, and in accordance with defined timelines.

• Manage the external distribution of project communications.

• Develop and maintain a clear understanding of the AESO connection and cluster assessment processes.

• Appropriately direct issues and questions to the appropriate subject matter expert, and where required escalate to leadership for resolution.

• Proactively identify efficiencies and improvements to templates and tools within scope of role.

• Develop and maintain a database of common connection process questions and responses.

• Maintain productive and positive working relationships with team members, AESO staff and external stakeholders, including TFOs, DFOs and Market Participants.

• File and document management. Provide support, as required, to other Regulatory and Transmission Services team members.

• Prepare, maintain, and update templates in adherence with established AESO processes and standards.

• Provide routine and ad-hoc reports and analysis relative to project and SASR status and timelines.

• Deliver and maintain high-quality, accurate work within established timelines.

What you’ll bring to us:

• Bachelor’s degree or an acceptable combination of education and work experience. Classes, courses, or experience in project management would be considered an asset.

• Prior project coordination experience or previous utility experience is considered an asset.

• Proficiency in Microsoft 365 suite, Adobe and SharePoint online.

• Working knowledge of Adobe Workfront or similar project management tools (Asana, Jira, Primavera, MS Project) and Power BI would be considered an asset.

• Ability to prioritize and manage multiple priorities concurrently, meet defined time lines, with conscientious attention to detail.

• Ability to collaborate in a cross functional environment, with a variety of technical teams.

• Driven to personally achieve quality results in a timely and effective manner.

• A team player who maintains a positive, energetic can-do-attitude.

Application deadline: August 18, 2025

#LI-Hybrid

If you are contacted for a pre-screening and/or interview, please advise of any accommodation measures required to enable you to fully participate. Information received relating to accommodation measures will be addressed confidentially.

The Alberta Electric System Operator is unable to accept unsolicited agency resumes.

The Alberta Electric System Operator, and its members, officers, employees and agents (collectively, the "AESO") is committed to protecting personal information provided to it. When you submit your personal information to the AESO for the purpose of pursuing employment with the AESO, the collection, use and disclosure of personal information is in accordance with the provisions of the Freedom of Information and Protection of Privacy Act (FOIP Act) of Alberta.

As noted, the AESO is mandated to maintain the safe and reliable operations of the provincial power grid.As part of meeting its obligations, the AESO may require the successful candidate to undergo a criminal background check for the position. This collection of personal information for the purposes of a check will be conducted in accordance with Section 33 of the FOIP Act.