Conference Services Manager

Coast Hotels; Vancouver; Presencial; CAD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Coast Hotels Limited seeks a Conference Services Manager to drive hotel revenues through superior catering administration, event coordination, and persuasive client engagement in Vancouver. You will respond quickly to inquiries, draft proposals, and manage contracts, while coordinating with culinary and banqueting teams to meet client needs.

The role emphasizes yielding meeting space, up-selling services, and maintaining precise records for CRM initiatives, with a focus on service excellence and

Formación

• Bachelor’s Degree or Diploma in Hospitality preferred or equivalent combination of education and experience.
• 1-2 years of experience in Catering or Banquets.
• Self-motivated, a driven team player with organizational and interpersonal skills.
• Demonstrated ability to work in a fast paced, multi-tasking environment.
• Demonstrated superior customer service philosophy.
• Excellent presentation and communication skills.
• Intermediate level technical skills in MS Office.
• Knowledge of wine and food pairing and food costing.
• Knowledge of Food & Beverage preparation techniques, health department rules and liquor laws.

Responsabilidades

• Complete all catering related administration accurately and with appropriate detail.
• Respond to all Meeting/Event enquiries within same day received.
• Draft correspondence, prepare proposals and contracts.
• Monitor and complete catering contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required.
• Monitor and manage group sales contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required.
• Ensure timely processing and documentation of records for CRM initiatives including detailing and updating client files and sales activities.
• Ensure function setup meets client expectations by coordinating with group’s meeting planner for rooms, F&B, AV requirements.
• Welcome clients during events.
• Maximize revenue through effective yielding of meeting space and up-selling.
• Participate in active prospecting and re-booking of events.
• Attend weekly meetings to review event BEOs and communicate requirements to Banquets and Kitchen.
• Site inspections and client events to increase market share.
• Collaborate with Executive Chef to design and price menu options for clients.
• Complete other duties as assigned

Conocimientos

Customer service

Communication

Presentation

Team player

Organizational skills

Interpersonal skills

MS Office

Educación

Bachelor’s Degree or Diploma in Hospitality

Herramientas

MS Office

Descripción del empleo

The Conference Services Manager will support the hotel's strategic plan by providing superior customer service and by selling product and/or services that maximize hotel revenues.

What You'll Do:

• Complete all catering related administration accurately and with appropriate detail
• Respond to all Meeting/Event enquiries within same day received
• Draft correspondence, prepare proposals and contracts
• Monitor and complete catering contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required.
• Monitor and manage group sales contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required
• Ensure timely processing and documentation of records for customer relationship management initiatives including detailing and updating client files and sales activities, utilizing the company assigned automation tool
• Ensure that function set-up meet or exceed client expectations by working closely with each group’s meeting planner to determine their need for meeting rooms, food & beverage, and AV equipment requirements
• Welcome clients during events
• Maximize revenue for hotel through effective yielding of meeting space, ensuring that the best use of space is sold for each event and through effective up-selling
• Participate in active prospecting and the re-booking of events
• Attend weekly meetings to review event BEOs to ensure client’s requirements are communicated accurately to Banquets and the Kitchen
• Participate in site inspections, client appointments, client events as needed to increase market share
• Work with the Executive Chef to establish, design and price menu options for clients
• Complete other duties as assigned

What You Bring:

• A Bachelor’s Degree or Diploma in Hospitality preferred or equivalent combination of education and experience
• 1-2 years of experience in Catering or Banquets
• Self-motivated, a driven team player with demonstrated organizational and interpersonal skills
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment
• Demonstrated superior customer service philosophy
• Excellent presentation and communication skills
• Intermediate level technical skills in MS Office
• Knowledge of wine and food pairing as well as food costing
• Knowledge of Food & Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Ability to read and interpret documents such as catering contracts, brochures, price lists, policy manuals, etc.
• Ability to prospect and qualify clients
• Proficient in the selling of guest rooms, function space and public outlets and be able to articulate clearly to clients
• Knowledge of food & beverages costs, labor and hotel operations
• Exemplifies Coast’s core values and enjoys working in a culture of accountability