Conference Centre Coordinator

Manulife; Toronto; On-site; CAD 53,000 - 90,000; Full time

Job summary

A leading financial services provider is seeking a Conference Centre Coordinator to enhance customer experience at their Toronto office. The role involves managing front desk operations, addressing guest inquiries, and collaborating with teams to ensure successful meetings. Ideal candidates should possess strong organizational skills and previous customer service experience. Manulife values diversity and offers extensive benefits to support employee well-being and career growth.

Benefits

Health and dental coverage

Mental health resources

Retirement savings plans

Flexible work environment

Qualifications

• Previous experience in a receptionist or customer service role is preferred.
• Strong written and verbal communication skills.
• Comfortable using office software like Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Act as first point of contact for guests ensuring customer satisfaction.
• Manage front desk activities such as emails and guest direction.
• Collaborate with teams to ensure seamless execution of meetings.

Skills

Customer Service

Organization

Communication

Problem Solving

Multi-tasking

Interpersonal Skills

Education

High School Diploma

Qualification in Hospitality or Office Administration

Tools

Microsoft Office Suite

Booking and Scheduling Systems

Job description

The Conference Centre Coordinator will act as the first point of contact for our guests. This position will play an instrumental role in delivering excellent customer service to both internal and external clients for all clients utilizing all meeting rooms and Executive Floor facilities. They must have strong written and verbal communication and be well-organized with strong attention to detail.

Position Responsibilities:

• Act as first point of contact for Conference Centre guests providing a warm and friendly welcome, ensuring all customers feel valued and comfortable
• Efficiently handle all front desk activities, including managing emails, and directing guests to their respective conference rooms.
• Review and identify meeting/event objectives with client and discuss requirements. This includes the size of meeting/event, timing, location, attendance, audio-visual equipment, and meeting amenities.
• Main correspondent for client meeting requests and inquiries; ensuring that requests and queries are met, logged, recorded, and the appropriate supporting parties are advised accordingly.
• Address guest inquiries and resolve any issues promptly and professionally, ensuring a high level of customer satisfaction.
• Collaborate with the Executive Technology Services and Corporate Real Estate, and catering teams to ensure seamless execution of meetings and maintain facilities to the highest standards.
• Contribute / assist in championing the needs for continuous improvement.
• Ensure the reception area and conference rooms are clean, tidy, and presentable at all times.
• Other duties as assigned.

Preferred Qualifications:

• High school diploma or equivalent required; additional qualifications in hospitality or office administration are a plus.
• Previous experience in a receptionist or customer service role is preferred
• Familiarity with booking events and calendar management (EMS Program)
• Capable of handling multiple tasks simultaneously without compromising on quality.
• Excellent interpersonal skills with a genuine desire to help other with a positive attitude and the ability to maintain high energy levels throughout the day.
• Comfortable using office software such as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), familiarity with booking and scheduling systems, and basic troubleshooting of office equipment.
• Flexibility, sensitivity, and professional conduct is essential.
• Negotiation and conflict management skills.
• Ability to identify necessary resources, negotiate appropriate support, and provide training as required.
• Provide back-up meeting event support when needed.
• Ability to learn and process information quickly.
• Ability to think quickly and resolve issues in a calm and efficient manner.
• Ability to interact with all levels of an organization up through the executive level, maintaining professionalism.
• Client satisfaction and client relationship building
• Maintain a professional and polished appearance.
• Able to work overtime when required.
• Be open and flexible to changes in a dynamic environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

In Office

Salary range is expected to be between

$53,775.00 CAD - $89,625.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.