Concierge (Various Positions) - InterContinental Brisbane

InterContinental Hotels Group; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their Concierge team. In this dynamic role, you will create memorable experiences for guests by providing exceptional service and information about hotel amenities and local attractions. This position requires a proactive and personable approach, as well as the ability to work in a fast-paced environment. If you are passionate about guest service and enjoy working within a luxury brand, this opportunity is perfect for you. Join a global family that values teamwork and offers great benefits.

Benefits

Accommodation benefits

Room discounts

Training programs

Qualifications

• Strong communication skills and confidence in speaking to guests.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide information on hotel services and local attractions.
• Ensure a welcoming sense of arrival and maintain high standards.

Skills

Customer Service

Communication

Teamwork

Physical Fitness

Job description

Concierge (Various Positions) - InterContinental Brisbane

Hotel Brand: InterContinental
Location: Australia, Queensland, Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As part of our Concierge team, you’ll deliver this from the outset, creating a lasting first impression that makes our guests feel welcome in any location.

We’re looking to build our Concierge team, across the following roles:

• Bellman, Full-time
• Doorperson, Full-time and Part-time

Every day looks a little different, but mostly you can expect to:

• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” while also ensuring the lobby, driveway, and Concierge area’s are maintained to a high standard
• Trained on systems, security, and service and quality standards in accordance with the Brand Standards

What we need from you

Are you refined, personable, knowledgeable, proactive and meticulous?

The successful candidate will need to demonstrate these behaviours every day, whilst having a working experience in an environment focused on guest service within a luxury brand.

Candidates must also have:

• Ongoing availability to work flexibly as rostered, between 6am and 10pm including nights, weekends and public holidays
• Full working rights in Australia without restrictions
• At least two years in a management capacity (for Chief Concierge)
• Strong communication skills and confidence in speaking to guests from all over the world, with a warm, welcoming energy
• Fluent in the English language; extra language skills would be great, but not essential
• Impeccable grooming standards and good personal hygiene
• Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you and keep you safe.
• Ability to work in a team and in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties, as required

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.