Concierge- The Edge at Matawan

Edgewood Properties; Regina; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in real estate is seeking a dedicated Concierge to enhance guest experiences in a luxury property setting. This role involves providing exceptional customer service, managing guest requests, and ensuring a welcoming atmosphere. With a focus on personalizing services and maintaining guest privacy, the ideal candidate will thrive in a dynamic environment. Offering competitive compensation and comprehensive benefits, this position is perfect for those looking to grow within a supportive team. Join a company committed to excellence and make a meaningful impact on guest satisfaction.

Benefits

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with company match

On-site company fitness gym

Housing discounts

Home appliance discounts

Qualifications

• Experience in customer service industry is preferred.
• Strong interpersonal skills and professionalism are essential.

Responsibilities

• Provide information and services to guests, ensuring their needs are met.
• Anticipate guest requirements and personalize services for satisfaction.

Skills

People Skills

Verbal Communication

Listening

Customer Service

Customer Focus

Action Oriented

Interpersonal Savvy

Professionalism

Emotional Control

Dependability

Housekeeping

Education

High School or Equivalent

Job description

Overview

Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company.

With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation.

Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years.

Given our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board.

We're currently seeking a Concierge for our multi-family portfolio of properties, with some experience in the customer service industry.

Candidate will work full-time at The Edge at Matawan, our luxury property in Matawan, NJ.

MUST WORK WEEKENDS AND EVENINGS - FLEXIBLE SHIFT!!!

Responsibilities

• Serves guests by providing information and services.
• Provides information and resources by identifying and clarifying guest needs and desires; answering questions; giving directions and instructions; developing inventories of services; offering commentary of previous guests; managing and screening messages.
• Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding guests of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of guests; identifying options before being asked; developing itineraries.
• Improves services by obtaining and evaluating guest observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

• People Skills
• Verbal Communication
• Listening
• Customer Service
• Customer Focus
• Action Oriented
• Interpersonal Savvy
• Professionalism
• Emotional Control
• Dependability
• Housekeeping

Education Desired:

• High School or Equivalent

Previous Experience Desired:

• Customer service industry

In return, we offer competitive compensation, along with comprehensive benefits, including medical, dental, and vision benefits, life insurance, a 401(k) with company match, and a corporate team environment with opportunities for advancement.

Also includes on-site company fitness gym and discounts on housing and home appliances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.