Concierge Services Lead

The Security Centre Limited; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Vancouver is hiring a Shift Lead for its mobile concierge team. The position requires exceptional leadership, communication skills, and a valid BC driver's license to oversee service delivery in a dynamic environment. Ideal candidates bring strong customer service experience and a proactive approach to problem-solving.

Benefits

Competitive compensation

Extended health benefits

Company vehicle for shifts

Paid training

Qualifications

• Leadership experience required.
• Exceptional communication and customer service skills essential.
• Experience in hospitality or emergency response is an asset.

Responsibilities

• Coordinate field teams responding to emergencies.
• Ensure smooth service delivery during critical situations.
• Manage operations of the mobile concierge team.

Skills

Communication

Customer Service

Leadership

Time Management

Education

BC security license

Valid BC Class 5 driver's license

Job description

If you take pride in leading by example and thrive when trusted to represent a brand in high-stakes environments, this role is for you.

We’re hiring a Shift Lead to support our mobile concierge team on Vancouver’s Westside—someone who can keep operations running smoothly and ensure every client experience reflects our high standards of professionalism and care.

You don’t need a background in security—we can teach you that. What we’re really looking for is judgment, presence, and leadership. If you’re the kind of person who shows up sharp, communicates well, and naturally takes ownership of your environment, you’ll thrive here.

About Provident

We are not a typical security company and are not looking for typical security people. We're looking for an experienced leader to join our team and help us continue to provide the highest level of security and concierge services in Vancouver.

Provident Security is Vancouver’s only full service security solution. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own monitoring station. Most importantly, when a client alarm trips, we guarantee an in-person response within 5 minutes, 24 hours a day. Since 1996, we've earned a reputation for discretion, quality, and reliability—serving some of the most high-profile homes and clients in Canada.

Curious about what working at Provident will be like? Check out this 2-minute video: https://www.youtube.com/watch?v=DhEnz1uVEis

What You’ll Do

We're looking for an experienced leader to manage our mobile concierge team serving Vancouver's westside. This position leads a team providing a wide range of high touch, personalized customer service. This isn't an entry-level position—we need someone who can make quick decisions, manage service delivery, and maintain our high standards.

The ideal candidate brings leadership experience and exceptional customer service skills to the role. You will:

• coordinate our field teams responding to alarms, client requests, and emergencies across thousands of properties west of Oak Street
• operate company vehicles
• work closely with our Operations and Technical teams
• ensure smooth service delivery during critical situations

While security industry experience is welcome, we're more interested in your ability to lead teams and handle challenging situations with professionalism.

Requirements

• Exceptional communication and customer service skills
• BC security license is preferred—but not required to apply
  • If you're the right fit and succeed in the role, we’ll support you through certification.
• Valid BC Class 5 driver's license and a clean abstract
• Authorization to work in Canada and a clean criminal record
• Experience in hospitality or emergency response is an asset
• Familiarity with Vancouver's westside neighbourhoods is an asset

Success in this role depends on strong time management, clear communication, and attention to detail (including catching small but important instructions—like mentioning the word owl in your application).

Why Join Provident?

We offer competitive compensation, extended health benefits, and opportunities for career growth. This is a full-time, permanent position that includes a company vehicle for shifts, uniforms, and paid training.

If this sounds like a great fit, please include a short cover letter that tells us:

• A bit about yourself, your background, and what makes you a strong candidate—especially your leadership experience
• A time when you had to take the lead in an unexpected situation: What happened, how did you respond, and what was the outcome?
• One thing that sets you apart from the average applicant

Applications without a cover letter will not be considered.

We look forward to hearing from you.