Concierge Security Engineer 3

Arctic Wolf; Waterloo; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading cybersecurity company in Canada seeks a Concierge Security Engineer 3 to manage customer relationships and provide top-notch security services. The role requires solid experience in information and network security, with an emphasis on building customer partnerships. Candidates should possess strong communication skills and technical knowledge in cybersecurity tools. The position offers comprehensive benefits and a collaborative work environment.

Benefits

Equity for all employees

Flexible time off

Comprehensive private benefits

Qualifications

• 3+ years in Information Security, Network Security, or Cyber Security.
• Understanding of Enterprise IT Operations including Networking and Active Directory.
• Strong writing and speaking skills.

Responsibilities

• Create and maintain partnership with customers.
• Analyze log and system data.
• Mentor junior analysts.

Skills

Information Security

Network Security

Cyber Security

Relationship Building

Scripting Languages (Python, Bash)

Education

Security or IT Certification (CISSP)

Tools

Firewalls

Intrusion Detection Systems

Cloud Infrastructures

Job description

Join to apply for the Concierge Security Engineer 3 role at Arctic Wolf

Join to apply for the Concierge Security Engineer 3 role at Arctic Wolf

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself : we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple : End Cyber Risk. We’re looking for a Concierge Security Engineer 3 to be part of making that happen.

About The Role

The Concierge Security Engineer supports the technical relationship with their

assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services.

As a Concierge Security Engineer, You Will

• Creating and maintaining a partnership with our customers
• Analyze log and system data
• Interact with, and manage, internal and external stakeholders
• Communicate, educate, and share information with non-technical people
• Help our customers diagnose problems as well as support specific customer requests
• Primary technical point of contact for our customers
• Champion for our customers within the Arctic Wolf Team
• Mentoring junior analysts with their technical and soft skills

This is a role that combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, a Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf’s cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers. Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.

We are looking for someone who has most of the following :

3+ years in Information Security, Network Security, or Cyber Security

3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred

Have a detailed understanding of Enterprise IT Security, including : Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies

Have an understanding of Enterprise IT Operations, including : Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures

Analyze log and system data from the above list and other IT systems

Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell

Great writing and speaking skills

Excellent relationship building skills in a professional context

A positive “can-do” attitude

A willingness to learn and continuous self-improvement

There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive.

Additional Skills And Experience

Security forensics

Malware analysis

E-discovery

Threat containment

Firewall and IDS provisioning

Proxy and content filtering provisioning

Authentication and identify management

Risk and vulnerability Assessment

Network and security Auditing

Network troubleshooting

Penetration testing

Attack simulation

PowerPoint presentation skills

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including :

Equity for all employees

Flexible time off and paid volunteer days

RRSP and 401k match

Training and career development programs

Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

Robust Employee Assistance Program (EAP) with mental health services

Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and / or other specific needs where possible. Please let us know if you require any accommodations by emailing [e-mail].

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Computer and Network Security

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