Concierge Security Engineer 2

Arctic Wolf Networks Canada, Inc.; Waterloo; On-site; CAD 75,000 - 95,000; Full time

Job summary

A cybersecurity company in Waterloo is seeking a Concierge Security Engineer 2 to enhance customer relationships and deliver exceptional security solutions. The ideal candidate has 1-5 years of experience and a strong background in security architecture. This role involves troubleshooting, customer communication, and proactive problem-solving in a fast-paced environment. Competitive compensation and benefits are offered, including flexible time off and comprehensive health plans.

Benefits

Equity for all employees

Flexible time off

Comprehensive benefits plan

Qualifications

• 1-5 years of experience in a hands-on security role.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with incident response.

Responsibilities

• Maintain partnerships with customers.
• Deliver security solutions and investigate security events.
• Communicate with internal and external stakeholders.

Skills

Security architecture knowledge

Communication skills

Analytical skills

Problem-solving skills

Education

Degree or diploma in a relevant field

Tools

Security testing tools

Malware analysis tools

Scripting/Coding

Job description

Concierge Security Engineer 2 page is loaded

Concierge Security Engineer 2

Apply locations Waterloo, ON, CAN time type Full time posted on Posted 16 Days Ago job requisition id R23_446

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we recently took home the2024 CRN Products of the Yearaward. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Concierge Security Engineer 2 to be part of making that happen.

About the Role:

TheConcierge SecurityEngineer 2 (CSE2)isa key member of the Concierge Security Team that deliversworld-class Arctic Wolf security services.TheCSE2supportsthe technical relationship with their assigned customers and leveragestheirskills andexpertise to fulfill keyresponsibilities.

As a Concierge Security Engineer 2, you will:

• Create and maintain an outstanding partnership withcustomers;
• Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying datasources;
• Actionor escalatecustomer requestsfor guidance, information or support ina timely manner, includingcoordinating efforts with other teams, as needed.
• Proactively interact and communicate with internal and external stakeholders.

TheCSE2 role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successfulCSE2 possesses strongtechnical aptitude andan ability to communicate, educate, and share informationeffectivelywith non-technical people.

Who YouAre:

You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy workingwith customers andin a team, are an excellent communicator, andare abletoeasily interact with a variety of people,personalitiesand technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

Your experience could look like:

• 1-5yearsof experience in a hands-on security role with agoodknowledge of security architecture
• Degreeor diplomain a relevant field,orcertificationsand experience equivalent
• Strongpartnering andrelationship building skills in a professional context
• Strongcommunication skills, both written and verbal
• Strong analytical and problem-solving skills

Additional skills and experience:

• Security testing and forensics tools
• Malware analysis
• Scripting/Coding experience
• Incident response
• Authentication and identitymanagement
• Riskmanagement,assessmentand common compliance frameworks
• Penetration testingand attack simulation

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here .

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

· Equity for all employees

· Flexible time off and paid volunteer days

· RRSP and 401k match

· Training and career development programs

· Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

· Robust Employee Assistance Program (EAP) with mental health services

· Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [e-mail] .

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

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