Concierge | PLANTA Yorkville

PLANTA Restaurants; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hospitality group in Toronto seeks a Concierge to ensure a pleasant and memorable dining experience for guests. The ideal candidate should possess excellent communication skills, proactive guest understanding, and the ability to work in a fast-paced environment. Join a team dedicated to crafting exceptional guest experiences and uphold high standards in customer service.

Qualifications

• 1-2 years’ experience in a similar, fast paced environment with similar standards.
• Ability to ease conflict and resolve issues.
• High organizational skills and ability to prioritize.

Responsibilities

• Ensure guest satisfaction is the highest priority.
• Greet all guests with enthusiasm.
• Communicate with leadership on any need to know information.

Skills

Excellent communication skills

Proactive in understanding guests' needs

Team-oriented

Education

Degree/ Diploma in Hospitality

Tools

Reservation systems

Job description

PLANTA is building a team of inclusive, strategic, and dynamic individuals who lead with a focus on equity, productivity, and workplace satisfaction. Our mission is to FUEL THE FUTUREand we do this across every corner of the hospitality industry, from creative and marketing to culinary, beverage, and beyond. Together, we craft exceptional guest experiences that leave a lasting impression.

At PLANTA, our passion for hospitality runs deep. It goes beyond delivering outstanding experiences for our guests; it's about nurturing and developing our team to become the next generation of industry leaders. We are committed to sourcing the finest ingredients and embracing our social responsibility to create a more sustainable organization each day.

What you'll find at PLANTA is a culture fueled by our core values: Determined—we stand for change, and together, we plan to win. Humble—we make mistakes, but we own them and learn from them. Intentional—we genuinely care about the people and the world around us. Nourishing—we aim to leave our guests, communities, and team members in a better place. Evolving—we embrace change and champion flexibility as we grow together.

CONCIERGE

Reporting to the Restaurant Leader, the Concierge ensures that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell. This individual understands above and beyond service and ensures guest satisfaction is the highest priority. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience.

WHAT'S ON YOUR PLATE:

• Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
• Create an environment that is warm, welcoming and filled with positivity for guests and employees
• Uphold our standards at all times and treat everyone with courtesy and respect
• Warmly and graciously greet all incoming and departing guests
• Seat guests proactively, promptly, with genuine care to attention and detail
• Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section
• Prepare and present all pre-shift notes for upcoming service (ie. PX’s, celebrations, etc.)
• Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriate
• Update reservation system with guest information and details
• Answer incoming calls, reservations and administer call backs
• Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
• Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen
• Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner
• Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
• Ensure that all areas of the restaurant under Concierge’s purview are well maintained and kept clean at all times including the concierge stands, all front entrance windows, floors and mats, mirrors and chrome, and washrooms
• Communicate with leadership on any need to know information regarding restaurant or Concierge specific needs.
• Complete any additional tasks assigned to the Concierge team such as MyCheck integration or take out order management

INGREDIENTS YOU'LL BRING TO THE TABLE:

• Fully understand and embody PLANTA’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
• 1-2 years’ experience in a similar, fast paced environment with similar standards
• Experience using reservation systems
• Well-spoken and excellent communication skills
• Humble and relatable with a confident attitude
• Remain highly detailed at all times
• Respectful and professional with all interactions
• Proactive in understanding guests' needs
• Creativity in finding solutions to provide guests an exceptional experience
• Ability to ease conflict and resolve issues
• Team oriented with capability to work in a high stressed environment
• High organizational skills and ability to prioritize
• Professional appearance appropriate for a premier restaurant
• Results-oriented and impeccably organized
• Degree/ Diploma in Hospitality, WSET, Prud’homme or equivalent considered an asset
• Full time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager

At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach.PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Ontario Human Rights Code And the Accessibility for Ontarians with Disabilities Act during the application process are available upon request.