Concierge- Permanent Part-Time

Sienna Senior Living; Brantford; On-site; CAD 38,000 - 52,000; Full time

Job summary

A new Campus of Care in Brantford is seeking a dedicated Concierge to enhance the daily lives of residents. You will be the first point of contact, ensuring a welcoming environment while handling inquiries and providing clerical support. Join Sienna Senior Living to make a genuine difference in the lives of seniors.

Qualifications

• Education: Grade 12 completion.
• Skills: Strong verbal/written communication and customer service experience.
• Proficiency in MS Office, including Excel, Word, PowerPoint.

Responsibilities

• Respond to resident and visitor inquiries diplomatically.
• Promote excellent customer service in all interactions.
• Provide clerical and computer support to managers.

Skills

Communication Skills

Customer Service

Organizational Skills

Problem Solving

Multi-tasking

Education

Completion of grade 12 education

Additional applied courses i.e. office administration preferred

Tools

MS Office

Job description

Concierge

We’re opening a brand-new, state-of-the-art Campus of Care in Brantford, offering both Retirement Living and Long-Term Care in one compassionate and innovative community. We're looking for caring, committed team members to help us make a difference every day.

At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Brant's Landing their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.

• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.

• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.

• Providing clerical and computer support to all managers as requested.

• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.

• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.

• Excellent verbal and written communication skills.

• Positive attitude and proven customer service skills through related work experience.

• Proven organizational skills and ability to multi task.

• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.

• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Bonus Points for having:

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.